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Color Set
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67 625 Avis clients vérifiés |
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Nicht die bestellte FarbeMittelblond bestellt, mittelbraun bekommen Kaum Grauhaarabdeckung Vom Pearleffekt keine Spur 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeannette – vielen Dank für dein Feedback. Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können! |
Natural warm red.Took a few modifications with the colorist and now I have the perfect, natural red that I couldn't find in any store-bought brand. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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WowI love the new color adjustment Beautiful highlights Just amount of red and shine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair ColourAbsolutely love the colour of my hair from last order it is spot on so thankyou for listening to my instructions and getting the colour exactly as I want it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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My colorI love my color. Just finished putting it in. Looks great 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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GrayNo gray coverage 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cost issue.I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. |
Best serviceI was very impressed with how easy these products are, to use. Covered stubborn grays and whites. Soft hair when complete. No drying of hair. ~ T.W 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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mold or chunks inside liquidsi've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Pamela, We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened. |
Still left with graysFollowed directions. One before was fine. This time it didn’t cover all grays. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |