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Color Set
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67 758 Avis clients vérifiés |
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Love it!I’ve coloured my hair a few times in the past but usually go to a hairdresser and spend upwards of £100. With the current lockdown I decided I’d have a change and do it myself ( as well as cutting it myself!). I saw this advertised and thought I’d give it a go. I usually highlight my mousy brown hair but it has been a bit patchy recently and I didn’t like it. I have always wanted to go copper and decided to go for it. I chose intense copper and did it last week. I really love the colour. It feels so soft and healthy which it hasn’t for a while now. It was really easy to do as well. It didn’t come out as coppery as I had hoped. I emailed and am now getting a new colour to put on to enhance the copper tone in my hair. I totally get that everyone’s hair is a different level of porosity ( is that a word!) and you never know how it will come out! I’m so happy that the customer service is such that you detail what you want to change and they get straight back to you and change it. I am sure that I will get the copper colour I want next and I’ll maintain with the tint rinse and colour care shampoo and conditioner. Thank you guys for a perk up during this weird time! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Almost 5 Stars.Did not receive the leave in conditioner. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I can’t as I’ve never received it yetI never got it and have been waiting 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color matchOverall I have been very pleased with my orders. However the last order did not have the same amount of product I had received before, which I can break up into 2 uses, and the cost was increased. from a little over $20. to $27.+ I would like some pink added to the red composition if possible as it holds my color longer. Can you check in with me before you ship my next order? Thanks. Leslie Price 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the colourSo pleased with the colour but its washing out! I have some bleached hair so maybe that's why. Such a shame. Wish colour would stay. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Jo - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
The color is just okayIt’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEzra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happy with resultsI’m really sorry but it’s not covered my greys hair at all I did everything like instructions said My hair are more lighter but still grey. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not work at allI’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not PerfectBeautiful color match but did not totally cover my grey! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Candace - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |