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Color Set
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67 758 Avis clients vérifiés |
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Almost perfect!My color could still be a little brighter, but I'm not complaining! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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SuperIch bin total zufrieden mit meiner neuen Haarfarbe. Aber ich glaube ich werde für die nächste Bestellung eine kleine Änderung bei dem Farbton vornehmen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Excellent customer serviceI ordered my initial color at a discount to try the product. They sent 2 bottle to ensure full coverage. I used as instructed and hated the color! I left it for about a week, thinking I just needed to adjust to it and it would be fine. A caveat being, this is only my second time coloring my hair ever in my 30+ years. So anyway, about a week in and I decide I can't wait, i do not like how my hair looks and can't wait until my next order in 2 months. I called the service number and spoke with a rep. She told me what I need to do first (take pics in natural light so they can see the color and identify what changes to make). I took the pics, replied to the email, and got a call back within the hour! We talked about what I wanted and what I didn't want, and they are making a whole new formula for me, free of charge, because I wasn't satisfied! I'm so excited to get my new color and try again. This will keep me coming back and will make me totally recommend to others! Bravo! I will update (or review a second time) once I recieve the new color and can try it out! I am editing this post as of March 12th. The new color esalon sent me is beautiful. My hair is still healthy. I waited a while to write the review to see if my hair would fade and it hasn't. I recieved my new color quickly, the directions were tailor made again to ensure full color coverage, and I am very happy with my results overall. I would and have recommended esalon to others. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for meStrong smell that breaks my hair. I dont want to use again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair turned BLACKCANCEL TERRIBLE EXPERIENCE 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ich habe mir mehr erhofftDie Anweisungen waren verständlich. Das Ergebnis war leider nicht so wie erhofft - es hat sich wenig verändert. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolin B. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Too light, gray coverage?Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color! |
ColorDidn't even change my hair color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Did not get the tone intendedI asked for a more vibrant wine/burgundy color... my hair is just brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It covered the greyI would have preferred a little darker color since it lightens so much after just a few washes 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |