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Color Set
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67 709 Avis clients vérifiés |
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Great CoverageThis is the best way to color your hair at home. So easy, colors are dialed in and custom. It covers gray hair completely. I’ve made changes and the changes are as expected. I highly recommend this product. 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Love itSo easy to use. Reasonably priced. Love having it sent to me on a schedule. My hair feels amazing 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect!!This color came out perfect!! Don't change a thing! 😁 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Too dark and did not listen to my needsAfter several emails including photos, the color was way too dark. It was a deeply saturated dark color without dimension. It was not flattering and was not what I expected from a custom hair color online service. I paid for 2 colors and I think they sent 2 complimentary to try to get the color right, but it just didn’t work out for me. I appreciate their help, but just way too dark and now I need to buy a color remover to start over myself, as my salon would charge me over $100 for correcting the color. It’s really difficult it seems to get the right color on line, which unfortunately was my experience. No one wants dark saturated dark dull hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Wendy, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color not close to color chosenThe color I chose was supposed to be the result of what it would look like from my natural hair color. My hair came out a bright fake looking red at the roots and darker on the bottom. The color I chose said the makeup of color was only a small amount of red and was supposed to give me an auburn undertone. Unfortunately this didn't happen. I did email customer service and was told I could get a credit and try with. another color but I don't feel comfortable with that as they couldn't get it right the first time. I also didn't want to damage my hair even more as it had turned out very dry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really Enjoying the productlove the color, my hair looks so healthy and the highlights are beautiful! 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Michele! We apologize for any inconvenience with your account. Please check your emails, we got back to you to help you further. |
LoveLove Love Love my order 3 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Beste Haarfarbe für zu HauseDer Geruch der Farbe beim auftragen ist sehr angenehm. Ändern des Farbtons ist unkompliziert und die Vorschläge die man bekommt haben mir immer gefallen. Bestellen und ändern des Termins wan man die Haarfarbe haben möchte immer machbar. Ich bleibe bei der Haarfarbe 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Very disappointing!!!This did not do anything but turn my roots very weird and uneven colors and almost no black on the ends!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |