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Color Set
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67 758 Avis clients vérifiés |
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BewareI was a 3 year customer and my last shipment was mixed incorrectly. My stylist wasn’t paying attention and doubled the amount of the white power in my kit. It caused a terrible reaction! I immediately turned off my plan and told eSalon what happened. They never followed up with me to apologize or make sure I was Ok. Make sure that you know your product has been accurately measured before you use it! They are going too fast which is causing mistakes at the customers expense!!!! Slow down eSalon!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - Thank you for your feedback. We apologize for the disappointing experience you had with your last order received. We're always looking to improve our service and products, and truly value everything our clients’ say. Keep an eye on your inbox for more information on how we may further assist. We hope to continue helping you find hair perfection in the future! |
Horrible!I followed directions exactly and it looks awful. It did not color my roots well. You can see where my previous color was, that section seemed to grab the color. The color is wrong. I wanted copper red and it gave me dark blond(intense copper) 2 totally different things. I’m debating whether I can live with it or if I should pay to have it fixed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I no longer want to receive this product. Thank youI thank you for this product, but I want to cancel auto delivery. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients’ say. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection in the future! |
Change colorI need for my color to be darker, is that possible. I need to also perm, and cut my hair again, is that too early ? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI thought the description of what I wanted was clear enough. I wanted to go brighter and redder, but what was sent was darker and redder, so I'm confused. I must learn how to do this system better, because my current color is a big disappointment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Keine VeränderungHallo :) Ich hatte mir bei Euch den Farbton " intensiv Kupfer " anmischen lassen. Leider sieht mein Haarton genauso aus Wie vorher ....so gar keine Veränderung. Keine intensivere Farbe oder Ähnliches . Vielleicht könnt ihr beim nächsten mal ja mehr Kupfer und Hellblond oder rot mit einmischen . Bin etwas enttäuscht da ich nun meine Haare gefärbt habe ....und es exakt meine Naturhaarfarbe war. Mit der Verpackung war ich total zufrieden ,diese ist echt süß. Mit der Beschreibung und Allem anderen war ich ebenfalls sehr zufrieden. Ich werde es definitiv nochmal bei Euch versuchen . Bis bald LG Claudia 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudia M. - es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ihre Zufriedenheit steht für uns an erster Stelle. Das garantieren wir. Gern möchten wir zusammen mit Ihnen an einer Lösung arbeiten und so Ihre Farbwünsche zu 100% zu erfüllen. Unsere Farbexperten werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Good as in the salonThe color lasts without fading and easily covers grays. It was the perfect color match for what I wanted. I’m very happy with this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great!I really enjoy the product. Covers my grays and the color is amazing. I love that I can ask for changes and they work with me to tweak my color. In the beginning, my color was a little to red-toned. I asked them to alter it, and sent a picture of the color I desired. It's perfect now! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful colorVery nice flattering shade, better than my last 4 salon visits. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great color!Easily applied if you can see the back of your head to prevent over lap of old color. So natural to my skin it looks like my hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |