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Color Set
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67 758 Avis clients vérifiés |
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HighlightsI have very thin hair, as do most natural blonds, I followed the directions provided and ended up with all of my hair on the outside highlighted. I had explained to my 1st colorist my highly rated, as one of the best colorist in San Francisco always used a cap to pull my hair through. He moved to Hawaii😥. For some reason my colorists changed with esalon and the info was not passed on. My instructions were to use a brush, with 3 1" pieces highlighted on each side! That was a lot of my hair! I trusted they knew what they were doing with the instructions delivered. I have recieved another box of color and am afraid to use it. Also I was supposed to get hair clips with order but they were not included. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDianne - Thank you for reaching out to us here at eSalon! We are so sorry to hear Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour productVery satified 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJosie - We're so happy to hear that you're enjoying the Custom Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great color, easy.The only thing I would have done differently is to leave the color on a full 30 minutes. I have a lot of gray and it wasn't quite long enough with the 15-20. But the color and feel are GREAT. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill - We’re pleased to hear that you’re enjoying your Custom Color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
PerfectIt took a couple of tries but when they got the color perfect, it was absolutely fabulous! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color to get it just right. We are excited to continue working with you! |
I don't knowI don't think I picked dark brown. But now my hair is brown, when before it was an awesome Violet. It looks like the color I got has Violet in it, but I don't think so. Because my hair is brown. A boring dull brown. Overall I'm not too happy. I'll stick with buying from the store. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray Coverage QuestionableHappy with my color but grays started surfacing after the second wash. I would expect gray coverage to last a bit longer with permanent color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
UndecidedMy hair is naturally gray and colored a goldish medium blonde. I like the color outcome on my hair that was already colored. However, the coverage on my roots was weak and only lasted a few weeks. I will try it one more time after advising of this issue to see if they can tweak it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnhappyDidn’t last fade-away and frizzed turn orange color very unhappy with it hopefully u can help with it change the color make it less frizzy and orange 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots are orangeThis is the first time my color turned out disappointingly and it’s the holidays so that bums me out. Help 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wonderful ResultsI am in love with the product and service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulissa - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |