67 758 Avis clients vérifiés |
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The red is nice and BRIGHT again! Thank you!But my name is STEPHANIE, not STEPHAU!! LOL! Thank you! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Sehr schöne FarbeEine sehr gute Farbwahl wurde getroffen. Ich bin begeistert. Und es ist reichlich Farbe vorhanden trotz langem Haar. Früher hatte ich das Problem das mein grauer Ansatz immer heller blieb, egal wieviel Farbe ich drauf machte. Jetzt allerdings schaut es der Ansatz genauso aus wie die Längen, alles die gleiche Farbe. DANKE! Einziges Manko es riecht beim auftragen ziemlich nach Ammoniak. Mir blieb fast die Luft weg. Ich denke das könnte man noch etwas verbessern. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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CopperI like the color but needs to be lighter. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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GoodThe color was good. It colored all of my hair, which is saying a lot because I have really long hair and usually have to buy 2 boxes of store bought color. I liked the color, it's all evenly colored. The only thing I didn't like was how overwhelming the chemical smell was. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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ColorMeKindaLOVE U GUYS & GALS !!! YOU ROCK & ROLL !!! I’m in love with my personalized box, BUT, first-time around, my ‘SHAKE, BAKE & TAKE’, did NOT do my gray roots very well, and/or, had lacked in all-over richness, dimension and coverage. Your Customer Service Rep, (Johnny), and/or, one of your ‘Color Doctors’, (Jennifer), were just ABSOLUTELY AWESOME in following up with me, with such a HUGE SENSE OF URGENCY in such an EXCELLENT and TIMELY MANNER, and PATIENTLY EXPLAINING and providing me with all the alternative ways to resolve my questions and concerns !!... I LOUDLY APPLAUD and appreciate YOU - Thank you for the FANTASTIC CUSTOMER SERVICE; Couldn’t believe some of the website consumer reviews, until experiencing it for myself - WOW !!! ...It’s so refreshing to witness your optimal turn-around time and expertise in customer satisfaction... Not too many corporate businesses out there anymore with such precision in making people feel highly satisfied and KEEPING them happy ! So excited this 2nd time around, in reaching my desired results and I DO THANK YOU for issuing me an account/color credit and working with me to get it right...Can’t wait to get my 2nd box ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not the right colorThe product is excellent but unfortunately the color was too dark. Next time I'll add a reference to a commercial color for matching purposes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGisela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn’t lastColor doesn’t last very long. Severe Scalp irritation. The wash at the end is very messy when you apply color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
The color was to dark.Nothing wrong as far as it's a good product, I'm just to light of blonde to be do it at home. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and we appreciate you reaching out! Please let us know if there is anything else we can do to help. |
Worked really goodIt is a good product and works well. I wanted more of a burgundy color. This color was more copper. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Farbe zu fade, hält nur 2HaarwäschenIch bin noch nicht überzeugt, schade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannelore - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |