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Color Set
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67 625 Avis clients vérifiés |
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Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Easy and dependableThe set is easy to use. This was my second shipment. After my first I requested some changes and love the results! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Did not cover the white hair!The color set did not cover my white hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorI'm sorry, but my hair now has a reddish tent to it. And normally, my hair is almost black. I am very dissatisfied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair looks great!!I adore my custom made color!! This is my 3rd time with my colorist and I love my color!! No more gray by my face and it literally matches my natural color. Thanks Danielle 🥰 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful Color FinallyFinally found the perfect shade of dark brown I was looking for! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Damaged my hairWhen my first box arrived it was missing items and, most importantly, instructions. I followed a friend’s esalon instructions, which didn’t mention that you shouldn’t overlap with previously colored hair. I had a chunk of hair professionally bleached over a year ago, Feb 2024, and my hair was still very healthy, no breaking. However, since using the box and applying to the bleached section of hair, it’s become dry and brittle. I didn’t know there were instructions online as they are near impossible to find. So maybe it’s not entirely on esalon, but the lack of instructions and missing half of my box did not help. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Taylor, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
schlechtes ErgebnisErgebnis nach Färbung: Haare schwarz statt hellbraun 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnnika S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Never going backI love it so much. Every change I wanted to make was perfectly executed. Bye bye to expensive hair salon visits. 4 sur 4 personnes ont trouvé cet avis utile. Et vous ? |
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Amazing!!This custom shade was exactly what I was wanting. I achieved the most perfect shade of copper! So happy with my results! 3 sur 3 personnes ont trouvé cet avis utile. Et vous ? |