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Color Set
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67 758 Avis clients vérifiés |
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can I cancel the last order?I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDoris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing what I was expectingI had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too thickThe last shipment and this one I was unable to get the hair color out of the bottle through the normal tip. It was hard last time and almost impossible this time. I had to cut the tip of the bottle way down in order to get it out. Then had to monitor closely that too much didn't come out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI received a color that wasn’t what I usually receive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grays at allI’ve used box color from cvs that has covered my grays better than this has. The color itself isn’t too bad, but the lack of coverage is very disappointing. I don’t have a ton of gray, but absolutely none of it was colored and I left the solution on for the recommended 45 minutes. It was worth a shot, but I definitely won’t be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AwesomeThis was the first time I had tried your products and I love it the products are great and the instructions where so easy to follow I will definitely keep using 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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using since 2015, so happyI had been coloring my hair for decades in salons (to change color, cover gray, then white) I'd had fiascos with home coloring in my young days and sworn off that- but found esalon color to far exceed any salon color job I ever had. The tint rinse adds a depth and tone enhancement and vibrancy and fresh look for a long time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Since 2013 the best for my hairI have fine grays , sensitive scalp and this color has change my life! Soft, durable, smell great and affordable, Customer Service is wonderful!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Best color!!!I absolutely love this coloring system!! Color is gorgeous and long lasting!! The auto ship couldn’t be more convenient! Thanks E-Salon!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect colorThe eSalon team really nailed my color! They are so easy to work with and will make any adjustments you need. The color came out better than any salon I’ve been to and I get compliments all the time. So glad I switched over from the salon! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |