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Color Set
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67 758 Avis clients vérifiés |
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PerfectionHeading says it all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The color was good and my hair felt really softColor was good. The place in the process where you are in the shower and add whats left in bottle to hair and massage into your hair, the smell was so strong I had to open the shower door and my eyes were burning throughout the entire time I was in the shower. Not sure I want to do it again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I like my colorOnly thing is it faded faster than the previous one. I wanted to try a lighter shade and see the results 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color is niceThe color matched my hair perfectly. But the shampoo & conditioner made my hair dry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color ReviewThe color was medium blonde but my hair had an ash tone to it and the roots were strawberry blonde. Will not be using your product again. Cancel all orders now and future orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeslie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetProduct didn't cover roots, didn't work right. I get better results for less from retail store products. Canceling! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. |
Colour isn’t rich enough. Has washed out within 2 washesColour has washed out within two washes and is now a disappointing pale orange. Over the last 10 months or so esalon has started tomsiLoint with the reds 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI wanted a medium to light blond. I got red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
El colór que me preparaste no era eso lo que yo queriaEl color que me enviaron era negro y no quería ese color puesto que el color que yo tenía era rubio avellana cuando me lo coloqué en mi cabello ya era tarde y se me arruinó y pase de rubia avellana a morena !!! No quiero que me envíe otro porfavor! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriela - Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños perfectos. |
Film covering my hairIt took about 30-45 minutes to wash this out of my hair. After I was done, my hair felt crunchy towards the ends and very greasy (like a film) all over the rest of my head. I have washed my hair 4 times in the last 24 hours to make my hair feel like normal hair. I finally fixed it with DAWN DISHSOAP! Every other shampoo did nothing. After all of this, my hair is the exact same color! I followed directions and followed the How to videos. I just want my hair back to normal. :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBridget- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |