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Color Set
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67 758 Avis clients vérifiés |
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LoveI love the color that was made for me and was exactly what I was expecting maybe I will go a little lighter next time though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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So easyColor, developer, gloves, stain remover. Boom. I happened to have a brush and bowl already at home and now I feel like a pro. Kind of. The only thing is I make a mess of my towels and shower curtain. For the price, you can't get better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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AMAZING!I was very comfortable with product and the color was perfect, even better that expected. I was really worried how the color would last in my hair. From earlier experienses the color had always faded in few days. But that was not the case with this! Days after dying my hair I asked from my partner if the color had faded and he thought I was just too worried. But ended up to be shocked with me for weeks after for this color not be fading at all. In about 4 weeks the color had faded to be more natural "with less shine" but the shade had stayed the same. I love this! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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next orderI have been trying to change my order, which you say shipped the 20th and USPS says they do not have a package yet? I only want the hair color package & at this time want all other items removed from my plan. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Wrong orderYou sent me something i did not order and i emailed you twice about sending it back at your cost and sending me the color mix i always get with no response from you at all. All i did was restart my plan the last time you sent the order and it was something i never ordered before. I told you if i did not get a response from you i would be done ordering from you. in three weeks i heard nothing so i am done with you do not send me any more emails because i am unsubscribing. You will not get a good review from me. Bcurry 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBetty- Thank you for contacting us! We are unable to locate any emails from you regarding this issue, however we are always happy to help! We will be reaching out shortly via phone to help sort this out. Thank you for reaching out! |
Came out too darkI Think it is just the consistency of my hair, because it sucks up color like a sponge. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. Thanks again! |
Just okIt is good and does what it says, but I have noticed some changes in my hair since using. I need to investigate this further to find out if it is me, or perhaps just not the correct fit for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy- Thank you for your feedback! We have reviewed your account and look forward to adjusting and crafting your next custom color soon. Please feel free to reach out if you need any assistance! |
Not DIY at allI had to canceled my subscription after the first try because it was so difficult to do it myself and it damaged my hair. I followed the video instructions and it still turned out horrible. A lot of my hair fell off that I had to rinse it after five minutes. Don't know if the chemicals were to strong or I took to long doing the roots. I always use ammonia free products to do my hair since my hair is too delicate. If you have the soft, thin, and shiny baby hair definitely recommend you don't try this. I cried when I noticed big chunk of hair came off in three different spots not to mention that now my hair is dry and lost it's shine and volume, it worked for my sister but not for me : ( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLucia- Thank you for your feedback! We are sorry to hear that our product did not meet your expectations. We always recommend strand testing for hair that is particularly delicate, as hair that feels fragile should be treated with extra care. The demi-permanent formulation sent is ammonia-free. We are so sorry to hear that you feel it did not suit your needs. It appears we have previously worked with you per our satisfaction guarantee. Please let us know if you need any further assistance! |
Not satisfiedUnfortunately I am not satisfied with the “permanent” color I was sent. It was nice to receive an extra set of coloring which was used on the ombré of my hair but it did not take at all. The color washes out of my hair within a week. I am not sure if this line is a “Demi” or “permanent” color line. I loved the convenience of the color coming to my house for me to do it myself but this is not professional quality and the price doesn’t make it worth it if it doesn’t take or last. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAdrienne- Thank you for reaching out with your feedback! We are so sorry you have not achieved the coverage for your previous bleach you were seeking! Previously bleached hair is more porous and cannot retain color the same as non-bleached hair, and it requires regular glossing with a color that has base in it if covering those highlights is a goal. It is inevitable that the color will fade fastest over bleached areas, and it important to wash as little as possible using only color-safe products to preserve your color over bleached hair. We are happy to work with you to adjust your formulation to better suit your needs per our satisfaction guarantee. We will be reaching out shortly to further discuss your color needs. Thank you for your time! |
Didn't cover my grays for longThis didn't cover the grays for long. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenett- Thank you for your feedback! We are sorry to hear that your recent application did not deliver your desired coverage. We are always happy to adjust based on your feedback, and we can confirm that a colorist has adjusted your next shipment for better gray coverage per your comments. Please let us know if you need any further assistance! |