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Color Set
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67 758 Avis clients vérifiés |
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first time using this productI love the color. loved every thing that came in the kit. i followed the instuctions to the letter, however i have spots with gray showing through in the lenght. hair was totally saturated with the 2nd application, however i dont believe leaving on only 10 minutes for that part was long enough. the root part covered great no gray showing there at all but have areas when gray still showing and its very viewable with the dark color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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New AdventureI was so excited to recieve my hair color kit and it came so fast. It was packaged so nicely with personalized labeling that added a special touch. The kit was easy to use with simple instructions but the dye scent almost knocked me out. The final product was a little lighter than I expected. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachelle- Thank you for reaching out! Our color is freshly mixed per order, and for this reason, we recommend applying in well-ventilated areas whenever possible. We are happy to adjust per your feedback, and we can confirm that our colorist will adjust your color a bit darker for you. Please keep an eye on your email for further information from us. We look forward to crafting your next custom color! |
Color was completely offAfter follow the directions and application process and letting my hair dry naturally, I looked at my newly dyed hair and was very disappointed. The grays in the front of my hair did not take the dye, the color was darker than the original color of my hair and it looks very flat. When washing it with the shampoo, I lost a fist-full of hair. The only reason I did not git it one star is because my hair was not damaged heavily. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBonnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
HmmmI was so excited about my hair color coming in the mail. I did it. Followed instructions BUT my results are not...Well, I don’t like it. I have been wearing my hair up since I did it because I am not happy with the color it turned out. Its way dark and not what it shows on the screen at all. Every time I wash my hair, I still see red in the water. I don’t know what to say. It cover my gray but the coloring is not nice and even. The color I used to get from the grocery store turned as in the box and it was even all over. How can this one didn’t do that?? This color looks bad. I wish it wasn’t the case. I really do. I seriously need to fix it, which is a bummer because I don’t have time to be wasting. Otherwise, I would go waste hours at a hair salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebora - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The quality is good color is not.Did not care for the color. Too much red in the mix. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wanted way darkerI had indicated that I wanted to darken my overall hair color quite significantly (wanted to go to a dark brown color). After I was done coloring you could barely tell that I had done anything. My husband did not even realize I had colored my hair. Very disappointing as I feel I wasted $30. I will say that the overall shine to the color is very nice. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not the colour I expectedDisappointed with the colour. The shine is good though 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKerry- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No me gustoNo me gusto me dejo El cabello muy feo. Pesado grasoso, parece como so me uviera puesto Todo un bote de aceite. Y El color no salio como lo queria. Muy desatisfecha. 😔 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSilvia - Realmente apreciamos sus comentarios. Al revisar su cuenta, vemos que ya ha trabajado con un especialista en color para resolver este problema. ¡Díganos si hay algo más que podamos hacer para ayudarlo! |
Not a pleasant experienceI enjoyed opening my personalised packaging, but the product left my hair in different colour than expected and it was extremely difficult to wash it off. I had to wash my hair free time and despite using lots of conditioner my hair still felt like straw. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWiktoria- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Perfect!The color is absolutely perfect! My hair is soft and shiny.. i love it! It was super easy to apply.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |