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Color Set
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67 758 Avis clients vérifiés |
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Don't waste your moneyThe chemical smell of the formula was too strong. The gray coverage began to fade after only one week. The directions were followed as directed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please be on the lookout for an email from our Customer Services Representatives to resolve this matter. |
ReviewA little less red next time, although I asked for it. I’ve gotten lots of compliments, just would like less obvious roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelody - Thank you so much for sharing your feedback. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Sticky residueWas extremely difficult to rinse had to wash my hair with regular shampoo at least eight times begin to dry my hair and still had a sticky residue close to the scalp and I've never had a hair dye that sticks to the scalp and stained the scalp as well 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Tried againI really wanted to get back to eSalon but this formula left my hair really dry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCara - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn’t get me to a cool beige blondeI’m so unhappy with my results. I take to bleach very easy coming from a dirty blonde natural (untouched!) hair type. And instead of a cool blonde color I was hoping to achieve, I have a horrible ginger strawberry blonde. WTF 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie- Thank you for contacting us! We apologize for any confusion. The product you purchased was hair color, which cannot provide the same results as bleach. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to discuss your color further. Please see your email for further information, and let us know if you need any further assistance! |
Very confused as to what the heck this color team is thinkingI politely provided a review of the product I received as ESALON ASKED ME TO. The color was great on the bottom half of my ends, which is what I told them. However, I expressed that the roots looked really terrible and not the color that I wanted. Instead of offering to send me a corrected dye to fix the bad 2 toned application, they notified me they made a new mixture, which was the OPPOSITE of what I expressed in the review. They made the entire color the ash brown (which was not ash it was a softener light brown which quickly became red after I dyed it). I am really not pleased with the quality of the dye either as it faded FASTER than boxed dye and my all over hair color is getting as brassy as my hair was before when I hadn't dyed in 6+ months (which looked terrible). So in conclusion I have 2 toned hair (lighter red top hair) and lengths that are somewhat darker and becoming more brassy. Also should note I use after color sealer to seal the cuticle and prevent oxidizing, wait 72 hours to wash my thin hair after colored hair (which takes dedication because it quickly gets greasy), and use salon formula shampoo and conditioners for dyed hair. Not impressed with the 100% satisfaction guarantee so far! Going to go out and get a box of dye to fix this before the holidays is what seems to be the answer. UPDATED REVIEW 2/10/19: It just keeps getting worse. a 3RD TRY, and the stylists/ customer service associates have ignored me again. I asked for ALL OVER PERMANENT DYE applications on both corrected orders and this 3rd one, they went back and gave me the exact same order as the first order I received which I complained about because it left my head TWO DIFFERENT COLORS. These people seem to be able to get it right, or follow through or listen to any instruction. I am beyond displeased. They did give me the same COLOR as my first order, and ignored all the rest of the instructions and my entire original complaint. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color me happy!Everything I needed to make a color change in my life, plus it was made just for me! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love my colorStarted in September 2018 and I really enjoy receiving the package in the mail with no worries. I like my color very much and the fact that’s no hassle at all to get it. Do it all in the convenience of my home. Love it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful.I love my color. Red is such a hard color to get right. It looks so natural people are surprised it’s colored, let alone I do it myself. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Gotta love the Red!This is my first time trying eSalon and I absolutely love the results! I've had my hair professionally colored red for years and spent a ton of money. When filling out the questionnaire, I was honest and realistic. I added a description of my hair and a photo of me with the color I wanted to achieve. I followed all of the instructions and couldn't be happier with the results. My friends & family are amazed at the gorgeous color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |