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Color Set
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67 740 Avis clients vérifiés |
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Too DarkThe color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Way too darkThe product was way too dark and has ruined my hair. I got medium brown which is what I get in typical box dyes and it went so dark I am not sure how I will get it back to normal. Additionally this dye stains more than I have ever seen before. All over my hands, even through my gloves. And on my arms, neck etc. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWhitney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to help get this resolved for you. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not to happy with productNot to happy with product. It only covered the gray for a few days. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor productI have used esalon on & off for a few years. My previous shipment, the color didn't have any shine. So I asked for a little darker color. My most recent color received I used this morning. Followed the directions exactly. While trying to rinse out, it seemed like it wasn't coming out, but yet the water was running clear. My hair was so gummy. Tried drying it. It just got worse. Plus my color was not darker, it was a strawberry blonde. Not what I requested. The color was just dull. No shine. So just rinsed out my hair, but still gummy. Washed it with shampoo 2 more times. Still had that gummy feeling but not as bad. Went & bought a clarifying shampoo & washed twice. Finally no gummy feeling. I immediately stopped my shipments from you. Did you change your formula? I will not purchase your product again. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Adjusted to perfection!I love, love my hair color! We started with a darker brown an my colorist and I have been able to adjust it to a beautiful chocolate like medium brown. It is perfect! One of the things I love about this product is the 100% gray hair coverage! This is a very difficult result to achieve with hair coloring but this product does it for my hair. I started getting gray colors in my early 30's, so I have been dying my hair for a while. Now in my early 40's, this product gives my the gray hair coverage I need. Thank you for listening to my requests. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Great colourGreat colour and shine. Have to wash out really well or feels sticky. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Best Hair ColorLoved the color! I got exactly what I wanted. Hair is not dry or damaged it’s perfect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love the adjustment!I love it - thank you!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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So much better than box dyeI love this dye. It colors more evenly then box dye and doesn't fade. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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PeefectLooks great. 😀 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |