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Color Set
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67 740 Avis clients vérifiés |
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Love my colorI wasn't so sure about this online thing, but I'm willing to try anything once. So glad I did!! Everyone comments on how "beautiful" my color is. Happy!! Update from April 20th, 2017. Now it’s December 2nd, 2018 and I’m still a happy and very loyal customer. I’m so impressed with this company! The stylist are amazing if you have questions or would like to change your color, they are on it! Even if your like me and really don’t know what your doing. They are still patient they’ll even call you to make sure they understand what your trying to say. My (9 year old) daughter and I buzzed our heads back in January 2018 and donated to Wigs for Kids. I wrote eSalon to let them know I wasn’t going anywhere, I just don’t have any hair to color right now, I wasn’t sure if my account would be deactivated due to lack of use. Instead of a simple reply back I got a heartwarming email in response addressing both myself and my daughter, how selfless we were to donate our hair (her little face lite up when I read her the email), and to show that they support us they said my next order was on them! Wow, what a wonderful company! I will forever be a loyal customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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FadedMy color looked great for the first couple of days. Towards the end of the second week you couldn't even tell I colored my hair. Store bought protuct did better 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Melissa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Losing my hairI like the color, but every time I color my hair I end up losing so much hair. I lose hand full of hair not just a few strands. I am thinking about stopping this subscription. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Paula- We’re truly sorry to hear that you have been experiencing hair loss. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. Thank you for reaching out to us! |
Color did not staySo the first time I used this product it worked great all pieces were covered and the color stayed. I couldnt be happier. This time was just touch up and did not cover like the first time my greys were still showing right after application and I followed the instructions like a pro. I'm used to dying my hair myself and covering every spot. This is the first time greys did not take to black and the color did not stay. Hoping next time will be better but if it doesnt work I'm not going to waste money. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Sonya- We’re so sorry to hear that your recent color application did not result in the coverage you were seeking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. We appreciate your feedback! |
Don't know what happenedHello, I'm hoping there's a way to put a photograph with this review. I've been using eSalon for several years. My last application was on November 26, 2018, the day before traveling for Thanksgiving. I lost an incredible amount of hair as I was rinsing out the shampoo. It was coming out from the root. It was alarming. As a result, I'll be discontinuing my eSalon orders. Not angry. I know things can happen. Maybe the time I left it in was longer than usual. But after using it for so many years, I felt like I had this down. Anyway, there's no point in taking the risk of another experience like this at $20 a pop. I'll put the photo in "My Picture" section. I'm curious to know if the formula was changed. So many variables to consider. Lisa Summerour 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Lisa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. |
Product burned my scalp.The color came out well, but my scalp was in awful shape for weeks. After it finally healed, there was flaking for weeks. There were a couple places where it wasn't just superficial. During a strand test, I had no reaction. I didn't react to a swab on my arm, but once this stuff was on my head, 10 minutes in, there was tingling and it just got worse until I had to rinse early. Horrible! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Dana- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time, which is why we do advise the skin patch test. We have reached out via email with further ingredient and product information to help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happy with color. Followed direns exactly. Too red. Wish to cancel my orderhttps://photos.app.goo.gl/BGeN5bkJCkjtakBPA 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Jonelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Amazing color!I had never colored my hair myself and was extremely afraid to try it. But I was tired of paying $120 for something I wasn't pleased with. I finally decided to try e salon. I absolutely love my hair color! This is the first time I've colored my hair and absolutely loved it . I found it easy to do and it lasts the entire time until my next color is due. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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ColorI love the color and my hair feels great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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So EasyThis service makes it so easy to get great color and/or color those grays...I love it:) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |