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Color Set
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67 709 Avis clients vérifiés |
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Bought copper blonde, got reddish brown.I was really excited to try this product. I have some experience lightening and dying my hair at home as well as going to the salon, so I thought this would be the perfect happy medium between the two. I uploaded a couple pictures, and thought I provided all the right details. I even mentioned I'd likely be trying to refresh my own balayage highlights with the product. I had picked something copper-blonde, while my hair is currently medium brown with some grown out highlights. I see now they have a clay-based lightener product, and that is definitely what I should have went with. Although you would think my "personal colorist" would have reached out with that option since I mentioned it. I didn't hear from her except for a "hope you like your color" in my email that my product had shipped. I was worried right away when I received the product. It came with only a 20 volume developer. That didn't seem like it would be strong enough to turn medium brown hair to a blonde. But I decided to trust the process! Unfortunately I was right. The hair color actually darkened my hair! I think since it wasn't a strong enough developer, my hair didn't really lighten, while the coppery color that was deposited was darker than my natural hair color, and especially got rid of my highlights. Even though the color said it was a blonde, I definitely have brown hair, so I was surprised that it darkened. I was hoping worst case that it wouldn't be noticeable change. I double processed some sections of my hair to get a tiny bit of highlighted copper color, but it's still barely noticable and darker than it was before. Considering they were old highlighted sections, those should have been too light if anything! The concept, website, and packaging was all very cute. Unfortunately it leaves a lot to be desired in actual function. I could have done better myself without waiting for shipping by going to the drug store and picking a random blonde box dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
BlondTolles Produkt 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriele S.- Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. |
RootsThis is the first time it didn't colored my roots. I colored it exactly like all the times. The ends are a nice color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Need more time to tellGood ………. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTraci - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Ein gut entwickelte HaarfarbeDie Haarfarbe ist gut, die Produkte sind insgesamt sehr gut. Mich stört, dieser Aufwand und die damit verbundene Schmiererei. Deshalb hatte ich die Eigenfärbung auch vor Jahren aufgegeben. Als Notlösung für geschlossene Friseure eine gute Alternative. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristiane L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Thank youAlways a great experience! I feel like my hair is darker all over this time but it just takes some adjustment. I still love it and always eSalon is the best! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaylee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My revised colorMy last color I was not as happy with . My fault the first mix was perfect. I have been looking for the perfect color for me I just can't seem to get it right. The colors and the packaging are beautiful. I will recommend to anyone I know who uses color. I simply can't afford it but I am also impatient and don't want to wait to long to color again. Thank you for everything. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMisti- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
1st time useI love the colour and the way it makes my hair look. The problem I had was my gray hair wasn't completely covered. I followed the instructions and I am wondering should I leave it on longer than 30 minutes? I will give it one more try and see what happens. I really would like to continue using this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great product but the shipping isn't the best.Great product I love it! Absolutely love it, so 5 stars for that!! but I'm still waiting for it!!! shipped April 6th, when I last checked earlier today, its still in Montana, so its going to be awhile yet considering I live in wisconsin, that's why 3 stars. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation! We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details. |
Gave it 3 stars still not covering gray long enough n color comes out blk. I'm dMy review I really love that esalon hair color does not dry out ur hair that if using other hair color products & I have used many due to drying & breakage. Hair always looks shining & alive not dead dry hair looking like dried dead plants or weeds. But hopeful that we can get excellent gray longer lasting coverage & not turn rest of my hair blk. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLupe- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |