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Color Set
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67 740 Avis clients vérifiés |
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Trier selon : |
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Too red!I had wanted my hair more brown and my hair came out red again. I was furious! I called the company and said I did not want any more orders! The color from last month is still siitting in the box. Your developer needs is the strongest smelling I have used. It makes my eyes water and I cough. I do not want any products. This is now my 2nd notice. The first was a phone call. I do not want to use your hair color products. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKimithy- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
love grays?If you love gray hairs standing right out, imedately after dying it? Than this is what to expect. Product was darker than expected and no help with covering the grays.Please cancel any type of subcription and stop trying to bill me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTiffany - We’re sorry to hear that your hair color is not covering the grays and was darker than as expected. Your order is fully backed by our Color Happiness Guarantee, and we want to be sure to make this right. Please be on the look out for an email from us on a resolution and more details. |
Did not cover my gray at allNot happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlba - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee and would like to see how we can make things right. Please be on the look out for an email from us with more details! |
Very bad service - please cancel immediatelyI am really cross. I wanted to try a one-off colour and had no idea that I signed up monthly. I only realized when I received another box. Please note this is only the second one I have received so I am not happy that I have paid for three. I would like this canceled immediately and will be taking action up against you with my bank. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatie - Thank you for your feedback. We apologize for any confusion with your account. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right so please look out for an email from us with a resolution! |
Damaged during deliveryReceived the package and the developer all leaked out. The top was almost totally unscrewed therefore I am unable to use this product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your damaged order. We're always looking to improve our service and products, and truly value everything our clients say. We would like to make things right so please be on the look out for an email from us with a resolution. |
I keep asking for lighter and I keep getting darkI’m not sure why I just keep getting a super dark brown when I’ve asked each time for several shades lighter? I hoped third time would be a charm so I kept my order coming and even added the highlights this time. BIG mistake. Not only do I once again have super dark brown hair (black almost) now I have atrocious bright red streaks!! I followed the instructions exactly, since I know these things can go wrong. And I’m not new to the highlighting at home game either. I often got compliments on my previous color and highlight set, but they got discontinued. Now I have to hide my hair until I can recolor it after work tomorrow! I really wish this all would have worked for me because I do enjoy the convenience of having color delivered to me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
2nd time and very happyReviewing my second order of the colour set and cannot be happier. My first was with Colorfill technique, as I had very light full-head highlighted hair, so had to fill in the colour to achieve my desired medium blonde. That was 7 weeks ago and it washed out really well, without a visible line between my highlighted hair, my own roots (I had about 1.5cm before first esalon), and the roots that have grown out since. This second order was Roots + Ends, and it was again very easy to apply, the dye doesn't smell (mine is Demi-Permanent ammonia-free), and looks like glossy oil. The result is vibrant Warm Beige Medium Blonde, my own 3cm naturally medium blonde roots have been blended very well with the lighter previously highlighted hair. The colour has been adjusted to include a bit of ash and looks exactly how I described it in my adjustment request - a bit of caramel, a bit of beige, a bit like antique blonde. For the next order, I will either keep the same colour, or adjust to Cool Beige. Very happy with the whole service and would highly recommend. 149 sur 155 personnes ont trouvé cet avis utile. Et vous ? |
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Sorry stylist, I found eSalon!!!I was a little skeptical at first, how was this any different than store bought color. Let me tell you how I could not have been more wrong! The color isn't itchy, doesn't stain your skin like store bought color, doesn't smell like you spilt a bucket of chemicals on your head and best of all...the color is spot on perfect!! The color remover towelette is the best I've used by far. Good job eSalon!! You've earned my continued business!! 140 sur 147 personnes ont trouvé cet avis utile. Et vous ? |
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Time and patienceIt took time and patience, but an E Salon stylist worked with me, month after month, and now I have my perfect color, tint, and products that make me very Happy! Thank you E-salon. I will never go back to the drugstore box. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Great productI love the color. My hair has never been so soft after coloring. No more drugstore color for me! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |