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Color Set
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67 740 Avis clients vérifiés |
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Not 100% satified. Not 1%!I wanted my color a bit lighter, but it turned darker. Thx 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very thought fullIt was very kind to have 2 colors to s ye the grey and than for the rest of my hair. But this was not needed due to as said before I have thinning short hair and this could of been accomplished with 1 color vil. I would like to discontinue the shipments at this time due to me being out of town for 3 months. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great ColorIt covered up my grays for most part, had some smaller ones not colored...but all in all GREAT! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair came out too darkI think I must be doing something wrong. The first couple times I used this product my hair was a beautiful color red. The last two times I tried it my hair comes out dark brown. If you changed your colors can you please look at my first 2 orders as that is the hair color I like. At this time I am not interested in reordering, 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Turned my hair orangeThe highlights recommended for my hair and color turned out awful. I watched the how to video, did a test strip, and followed directions to a tee. Turned out orange and splotchy. eSalon blends my hair color so I trusted this would work. Had to spend the afternoon dying my hair back to one shade. NOT HAPPY 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsForreste - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I keep asking for lighter, you keep sending the same colorAll of the colors I have gotten from you are the same color, no matter that I wanted lighter and more red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What a disasterI wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over. I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots. They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes. Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete. Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours. I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits. I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends. I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already. I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received". I give one star for the presentation and ends, but sadly I can't give any for anything else. As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting. Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMadysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right. |
Fantastic FreddieJust want say thank you so much Freddie the colour you mixed for me is fantastic the whole process very easy definitely use again & highly recommend 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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loved itReceived my hair colour today and was a little hesitant using it, as i usually shop in the high street-this was the first time buying a colour online. Lovely boxed set with my name on it, it was very special. Very easy to use and lovely accessories, such as gloves, shampoo, stain remover. Easy to use with great instructions, colour was beautiful and i loved it- thankyou. Would definitely recommend and will be using this product regularly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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You can do it too!I have been coloring with eSalon for about 4 months. My color has been great and it’s easy to apply. I just recently switch to a permanent so I’m anxious to see how it grows out. They make the process very easy and I love how they touch base before they send a new color in case you forgot to request changes. I recommend to all my friends. So nice to save money too by doing it yourself. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |