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Color Set
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67 740 Avis clients vérifiés |
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Just ok. Color was not what I was hoping.I've tried drug store boxed red hair dyes before, and never liked how they always seemed too pink-toned and unnatural-looking. I guess red is just challenging! Because I found my color to be not much better than those. I asked for a coppery red with no pink tones for my dark reddish-blonde hair, and I got a dark auburn-type red, with some pink. The company offered to make a new formulation for me, but I don't think it's likely to work out. I think the coppery red of my dreams can really only happen if I'm willing to spend $100/month for salon color. I also thought the customer service could have been better. I was given the impression before buying that someone will contact you for a consult about your color order if you have questions. I received no contact, and when I emailed about it, got a snooty reply back. Perhaps this company would be ok if your color needs were simpler, such as gray coverage or black hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMadonna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
TerribleMy hair was blonde now it grey and it looks dirty and I followed my instructions to the letter my results was not what I was expecting 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAriette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love it!Easy to use... no strong odors... lasting color and shine! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect ColorStephano got this right from the start. He suggested modifications to my original selection and he was right on! I must add that I'm a natural ash blonde and my eSalon color is better than the professionals who have been coloring my grey for 15 years at a far greater cost! I am one satisfied customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorHow easy was that, I asked for one shade lighter...it’s a beautiful medium blonde, thanks! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorI have very sensitive skin, but this color was perfect for me. Love the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Unbelievable match with just having sent a photo! Red is SO difficult!Thank you so very much for matching my existing color perfectly!!!!! Although I haven't mastered doing it by myself, I enlisted my daughter. I am thrilled with the results. I was just laid off from my job and I can't afford going to the salon at $190 a pop, every 5 weeks. You have helped me tremendously! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Works greatLoved the color! And that it lasts without fading! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Best customer service experience ever!I received my color package and was so disappointed when I opened the kit to begin coloring and found that the developer had somehow leaked and had gotten on all the packaged items in my kit...it had been extremely hot during the time of the delivery and that seemed to have caused the leakage to occur. I called customer service and explained the situation (& had taken photos of the developer etc. uncertain as to what was needed to replace the items). I was so happy with the customer service and their promptness in replacing the kit, I emailed them immediately to thank them. The esalon team had a new replacement kit arrive in two days, which was extremely prompt, they followed up by phone to ensure the kit had arrived without any problems and they adjusted my next scheduled color to arrive based on the replacement they provided and didn’t require that I send the damaged product back, which is rare. Great customer service, Thank you!! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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FINALLY!My colorist, Hannah D, gave me the color I didn’t even know I wanted! Last time, I was very disappointed with the brassy color. Hannah toned down the brass and upped the sass! It is a little darker than I wanted, but again, LOVE IT!💕 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |