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Color Set
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67 740 Avis clients vérifiés |
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Too darkI asked for an adjustment to make it lighter w more red or violet but it was just dark brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAriel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
No, just noThe color did not turn out as expected. The end result looks brassy. I hate it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKerry - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
HairHappy with the colour 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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LoveGreat color! Im going to enjoy this one and possibly kick up the copper/red another notch! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Relief!Delighted to find a colour I have confidence in. Knowing what colour I will be after the treatment is priceless. No purple hue and no brass just great colour and condition. Easy to follow instructions too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Rich colorI love this. I love how it covers my grays and how natural looking it is. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorSo natural with a kick, love the kit idea and that if i ever have an issue there is a colorist ready to help 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Losing color fastI love the color but it is fading fast. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I hated itIt was a lot lighter, I hated it and no longer want to use this service, but funny enough I am having a hard time finding a place to cancel. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZoe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI asked for the color to be lighter this time still way to dark. If I can’t get the color I really want I won’t order again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |