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Color Set
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67 740 Avis clients vérifiés |
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It was okIt was ok. Covered my roots well and the color was right. Very dull though. Gonna try one more time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
GoopTried hair color several times. It became like paste trying to wash out! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Please cancel my orderI have cancelled this before and I keep getting this product. Stop sending this please 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I did not like this product.I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my graysNot what expect it and not cover my grays 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not goodI am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon. I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorI love this product! It colors the grey 100%. I leave it on my roots for 40 minutes and then put the rest on the ends and comb through and let sit for 2-3 minutes. My hair looks great and the shampoo and conditioner work well! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Consistently excellentVery happy with the products, color, ease in the process and level of service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love It!A natural born redhead terrified to color her. It was time to start so I went to a professional salon, paid a fortune, and was satisfied the first time except for the cost. I went a few more times and then I was not satisfied with the color. I went on the eSalon website and went through there questionnaire about my hair. I ordered my custom blend. I was terrified to color my hair and I thought I would mess up. Great instructions, great custom color, and easy. It was fantastic!! The results were fabulous! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Best hair colourThis is the best hair colour I have ever used,very natural colour and lasted for ages .😄😄😄 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |