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Color Set
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67 758 Avis clients vérifiés |
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Did you even adjust my formula at all based on my prior feedback?I now have orange roots and will need to wear a hat for weeks. Thanks a lot. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Delayed transactionWhen first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
rashThis is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again??? 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasted 2 daysI colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverage, color too dark.I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2 Anwendungen mit Esalon Farbe leider nicht zufriedenstellendIch bin sehr gut zu Recht gekommen mit der Anwendung und dem Produkt. Das Farbergebnis auf den Ansätzen hat mir direkt sehr gut gefallen. Meine Haare waren vorher gesträhnt. Leider haben meine Längen und Spitzen die Farbe nicht angenommen. Hatte mich auf gewundert, das in der Anleitung für eine erste Anwendung Längen und Spitzen nur 3 Minuten einwirken sollen. Nach einem Telefonat mit einem Coloristen bekam ich in kurzer Zeit erneut das Produkt zum nachfärben zugesendet. Allerdings stand in der Anleitung wieder bloss eine Einwirkzeit von 3 Minuten auf Längen und Spitzen. Ich habe diese dann eigenständig auf 30 Minuten geändert. Leider ist das Ergebnis unverändert. Der Ansatz ist goldblond die Längen kühle Strähnen. Da ich sehr viele Haare habe hatte ich auch wirklich sehr wenig Produkt über für Längen und Spitzen. Schade das es nicht funktioniert. Vielleicht habt ihr noch eine Idee bevor ich mich anderweitig umsehe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie C.- Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Horrible experience, poor customer service, and a total scamSo I'm pretty experienced at dying my own hair I saw an ad for eSalon I figured it couldn't be riskier then boxed dye so I gave it a shot. My hair is naturally light brown/dark blonde and I hadn't dyed my hair in a LONG time so that was the shade I was at when this adventure started. I selected my desired shade as a light to medium cool blonde. Things arrived in a timely manner. I followed the directions to the letter. My hair was minimally lightened (maybe by one shade) and SUPER brassy. Considering I indicated I wanted a cool blonde, this was unacceptable. I notified esalon and they responded by giving me a credit for my next color and sending me a toner to help with the brassiness. I have never had this happen with a toner before but it didn't just decrease the brassiness but it also darkened the overall shade of my hair. So now my hair is more or less back to its natural color except with lingering brassy undertones (which I still hate). When it was time for my next color shipment I uploaded new pictures of my hair so they could see the current shade and indicated I wanted the color to be lighter and cooler (like the color I had originally selected). In the comments section I outlined the whole situation up to this point including the lingering brassiness and the darkening effects of the toner. After my new color was formulated and it was too late to cancel it I get an email from my "stylist" stating that the color can't be lightened because color can't lift color (duh) but if I want my hair lighter I would be a "great candidate" for their lightening set and that I could purchase that from their website. So at this point the scam is clear to me. You mess up peoples hair and then try to sell them expensive products to fix it. It’s shameful. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried my hair outColor was excellent and covered my gray. Dried out my hair :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJody O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A step backI messaged the stylist to let them know I was looking for ash brown hair. I have previously lightened hair all over, and i was worried about it not being ashy. She said she would have my do a colorfill, and then apply a Demi permanent color on top. The color fill was golden, but the second color (medium brown) that I applied just emphasized all the of RED tones. So much work was done to get my hair light enough so that it could be ashy. And untilamtely I ended up with what I had before I lighted my hair!! Orange hair that looks kinda brown in certain lighting, but straight up orange in natural light. And now I don’t even know if it can be taken to a ashy brown from the point it’s at now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBree M. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium blonde roots turned orange.I'm so glad I did a test strand. I have naturally medium blonde roots. I ordered a neutral light blond colour. So I took a test strand, as I'm super nervous as I always get my hair done at a salon. But with the times being what they are...I thought I'd give it a try. So, I mixed the colour and developer as instructed for a test strand. Waited the 30 mins then put the extra through to ends and waited 2 more mins. Then rinsed, then shampooed and dried using a hair dryer and voila orange roots on the test strand. Soooooo glad I did a test strand. Not doing my whole head. You'd think the stylist who mixed my product would have accounted for this. Not happy at all. Money completely wasted. Just thrown product in the garbage. Guess I'll be waiting to go to a salon when they open again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |