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Color Set
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67 726 Avis clients vérifiés |
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desperately needed to colorwent back to esalon color because I moved too far from the lady who was doing my color. thought I asked about changing my color before they sent my order but that didn't happen. Gave the color a try anyway. It was too light for my liking. My colorist has updated my formula and I hope I will be happy with it. I gave it a 4 star because I really don't like doing the color myself but until I find someone to do it for me I will use esalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Never againI am delayed in writing this review because I was just getting on line to cancel my association with your company before you send me any more hair coloring. I have been getting my coloring from you for over two years and have even used you to put high lights in. However, the last batch of coloring you sent me nearly ruined my hair. I could not rinse the coloring out. I follow instructions to the letter. However, when the water hit my colored hair my hair bunched up into greasy dread locks. I rinsed until the water ran cold and the shampoo did not lather up and did not break up the clumps of dread locks. I finally just shampooed my hair 3 times with bed head until I got the color out. Then I gave it 3 days rest and put swimmer shampoo in my hair and set in a steam room then washed my hair and conditioned and conditioned. I have not died my hair again since February but it is still very dry and it is a good thing I have a lot of it because I am still loosing a lot of hair with every shampoo. It is past time to get my hair done again and I will have to go to a professional to have that done because now my hair has a different texture to it. Frankly I am very scared. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSherry - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Didn't cover gray for longFollowed the directions for covering gray. Gray was showing within 2 weeks. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMyka - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
No changeMy hair shade is medium brown and the shade I ordered was a medium ash brown. I knew my color wouldn’t drastically change, but my hair is the exact same color as before. I did a strand test and my color never changed. The product did make the one strand I dyed shiny and soft, which is nice, but I will not be dying the rest of my hair. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - We’re so sorry to hear that you were disappointed by the results of your strand test. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worse at home kit I've ever tried!This is literally the worst at home kit I've tried. I wouldn't have minded the mess and hassle it took to do all the bloody steps but then to not even get colour pay off anywhere near the colour I selected from the available options. Better off sticking to the drugstore box dyes! I'm so disappointed and to top it all off my hair didn't even smell nice at the end like other at home kits! Really wish I hadn't bothered. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HappyVery happy with this! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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ColorLove this product. So easy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great Hair coloring productI really like the product! it has great instructions and easy to use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color3 attempts & we have succeeded in the hair color. Thank you for your patience with me. I will continue with ordering from you. Also the gray hair coverage is great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful colorRich, beautiful shade of golden brunette! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |