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Color Set
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67 726 Avis clients vérifiés |
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Love this hair color!Absolutely love this hair color , it’s better than going to the salon. I’m very picky with my hair , but I travel a lot and hard for me to get in somewhere and where I trust . This works out perfect for me . I get Compliments on my hair all the time and the color lasts . People ask what salon I went too lol love it!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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got it rightI really like my new custom color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair colorChanged my hair from light bonde to mid blonde . Fantastic don't look washed out anymore thank you e salon 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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easy to follow instructions.The color has easy to follow instructions and color came out great. A little more copper than I expected, but still loved it either way. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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3rd time is not the charmI've really enjoyed getting my hair color in the mail, but it seems they just can't get the color right. I've given them 3 tries, and every time I left a note with the colorist that my hair keeps turning out red. I want dark blonde with no hint of red. But, somehow my comments aren't being heard. Sorry eSalon. You had three tries to get it right, but I can't go another 6 months with red hair till you get my color right. Gotta cancel my subscription. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair color not sticking on greyI just didn’t feel it covered my gray long enough with and if you days it was showing through again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannon - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I don't like the productIt did not cover my greys and I am not happy with the color results 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn’t work on my hairThe color took only on parts of my hair, leaving me with patches of blonde and red—it was very uneven and I had to pay a lot and spend six hours having it fixed. I don’t think the instructions were specific or customized enough, especially for long hair. Very disappointed and I will not be purchasing again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color not wantedWanted all over dark color to even out ombré at ends - color #2 was to light and didn’t even out the ends like I wanted. Not sure I’ll renew. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEve - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Straw like hairI really liked how my color turned out, it was the perfect shade of brown. However after each time I color my hair with esalon it leaves it feeling like straw and really dry. It takes weeks for it to feel normal again, and usually by the time it starts feeling normal it is almost time to color it again :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you for your feedback. We are sorry to hear that your hair is feeling dry. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. We hope to continue helping you find hair perfection! |