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Color Set
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67 726 Avis clients vérifiés |
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Coverage/ColorThe color is perfect but it isn’t covering my grey spot as well as the first formula. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The color was not what I expected.I received the first purchase and did the hair the color was slightly darker than what I wanted but lightened up after several washes. Received the second purchase and it turned my hair way darker than I liked therefore I will not be buying again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Customer Service is most unpleasantProduct was supposed to be here according to tracking four days ago. They know that it isn't here and told me to wait 3to5 more days to order another one. Or have another shipped to me and IF the original order gets here, I can send the other back. At my own expense,no doubt. Thanks, but no thanks. That isn't customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service department. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help! |
process vs outcomewhen I look at the results and how this color actually works with my gray roots as they grow in, I'm stunned. But the process of trying to get the product out of my hair and off my scalp is long and frustrating and I always find spots where the product is still glued to my hair later. This process makes getting to the outcome less satisfying-I don't look forward to the next treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color I wanted, but delighted by the serviceMy hair is not the shade I wanted, but the dye job doesn't look unintentional. It looks good, it just isn't what I wanted. That's worth taking off one star, but I wouldn't give it under 3 stars if you paid me. Scented skin protectant and TWO (2) PAIRS OF GLOVES, alone with a stain remover wipe (which I always forget to buy). And although I had doubts about the shampoo/conditioner because of how thin the formula is, I got compliments about how soft my hair was from my boyfriend that night! All in all, I'm willing to stick around and see if we can't adjust the color, because the service was amazing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRuby-Ren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OMG!!!I could not get over how well my hair turned out. It was gorgeous and received a lot of compliments. Not only the color but the texture of my hair was healthier. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Fantastic!Great coverage on my gray roots! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I love itGreat product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Will continue to use this product!I was apprehensive at first as I've had some bad experiences in the past coloring my hair at home. The box sat unopened for two weeks. Finally I opened the box and got to it. The color turned out exactly the way I wanted! Love the color! Great grey coverage! I will continue to use this! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair colorI really just want to say thank you, my color was almost perfect, a little darker then I wanted but I do love it. I have a lot of grey hair so that probably why but it deposited the color beautifully. Thank you Melinda barrick 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |