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Color Set
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67 726 Avis clients vérifiés |
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Sticky ickyOnce again, my hair coloring process turned my hair into a goopy, tarry mess. I followed all the directions including massaging my hair for 5 minutes in the shower (the directions recommended 1-2) to loosen the color and 4 shampoos and 20 minutes later I finally freed my hair of a goopy, greasy residue that the color left behind. I am convinced that it is the multiple shampoos that has left me with grays showing at only 3 weeks out from coloring and super dry hair. This is probably my 4th or 5th order. The last order was the first time it got goopy. When I contacted my colorist she said I needed to make sure and massage my scalp before shampooing. It took WAY more than a massage to fully clean my hair. I seriously considered using dish soap but was worried it would be too much for my hair after the coloring and multiple shampoos. As much as I used to like the color that esalon products provide and the convenience of coloring at home, I won’t be using them anymore (sad face). 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It was okIt’s not a bad colour. It just came out a bit dull and much darker than I was expecting. A bit disappointed to be honest. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great products, splendid service!I am so glad I've discovered this high quality line of the color care products. I appreciate the great customer service as well. Recently I have stopped dealing with another online company, who offered not-so-bad products, but have rude or noncompetent reps. eSalon is great all over and has my loyalty! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Love it!!!I was skeptical ordering hair color online even though your company has gotten great reviews. The whole process was so easy though and, after speaking with Stephanos, my personal consultant, I felt so much better! He put together a beautiful color for me and I love it! The color is deep and rich and vibrant - just gorgeous! I’ll definitely be a repeat customer!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Grey matchJust the color I wanted 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Looks goodI have never dyed my hair before. It was easy to follow the directions. I am very pleased with my experience. I will use this product as my regular hair dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great ColorThe color was perfect! Just as I requested it! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Will buy again...Great product. Plan to continue to use it. The help line is great and the color was perfect. Couldn't ask for more. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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LOVELoved the color!! I'm VERY picky about my hair color, and this was perfect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great first experience!First week and I am very impressed. The color is great, it seems to be staying on better than the at-home option I have been using and my hair seems very shiny. Thanks! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |