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Color Set
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67 642 Avis clients vérifiés |
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Guter ServiceMit den beiden vorherigen Farben war ich überhaupt nicht zufrieden. Nach einer ausführlichen telefonieren Beratung konnte das Farbergebnis deutlich verbessert werden. Die Farbe entspricht zwar nicht zu 100% meinen Erwartungen, aber damit kann ich mich anfreunden. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not happyCustomer service is hard to access 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over the phone. Please let us know if there is anything else we can do to help! |
Easy to use, color was badFirst I ordered the lightest ash brown, and my previous hair was pretty blonde. When I colored my hair it ended up being super dark brown, like espresso brown with red undertones. I was very unhappy, sent notes and photos, and was told it would be corrected. My next color was called dark ash blonde. Same results. Espresso colored brown hair. I don't understand why it is so dark. I've cried both times after I finished dying and drying my hair. I hate it. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color mismatchI think this was my last attempt with esalon. I ordered a permanent color’Ash medium to dark blonde’. I honestly don’t know where the ash tone was lost. The result is as orange as it could be. I tried to avoid warm colors and now I have it in my full length. I need to go to my colorist to fix this ‘disaster’. It’s simply unpredictable result - this is what you get with esalon palette. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDaria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is so dark .The hair color that I picked is definitely not what's on my hair .This is not the haircolor I pick, My hair is so dark. I'm not happy, please help! Thanks Marie Earles 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Nicht das gewünschte Ergebnis...Die Farben sind super, Anwendung einfach und es deckt auch super ab... Leider habe ich nun viel zu dunkle Haare, ich habe 2 Jahre gebraucht um schwarz aus meinen Haaren zu bekommen, nun habe ich ein dunkelbraun-schwarz Ton, den ich überhaupt nicht wollte... Ich bin mega enttäuscht... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJuleS - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Färbe nur mit dieser Farbe = schon seit 3,5 Jahren!Ich habe die für mich perfekte Farbe gefunden :-) Deckt gut ab, Farbe hält und trotz regelmäßiger Schwimmbadbesuche (Chlor) keine unschönen Verfärbungen mehr! Volle Empfehlung meinerseits! 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Great coverageMake sure you have good ventilation. Otherwise, great coverage and beautiful color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for meI mixed the product per instructions. After dying my hair, the left-over product exploded and got all over my wall. This product does not work for me. The ingredients that are in the product I do not feel will be healthy for my hair and scalp. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBillie - We’re truly sorry to hear that! We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details. |
Perfect matchAfter the first two colors I received, I wanted to try a slightly lighter color. I requested the change online and my most recent color was a perfect match!!! Looks so good and very be pleased with results. Great customer service and custom treatment. The color specialists were very responsive. Thank you 12 sur 12 personnes ont trouvé cet avis utile. Et vous ? |