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Color Set
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67 726 Avis clients vérifiés |
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Color not trueAfter a number of times sending comments about the color being to dark and not enough gold. I have given up on this product. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerese- I am a licensed hair colorist here at eSalon. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2nd color shippedBox arrived with two bottles of color, first bottle in box of color was perfect, next time I was ready to color made my color Orange red. And Every box after that the same formula haven't opened box to use it. Need to return color and cancel. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Rebecca, Thank you for reaching out about this situation. I see that you have worked with your Colorists to resolve this confusion, and your next order is on the way! Please let us know if there is anything else we can do to help you reach your hair color dreams! |
will send you color even when you cancel and keep charging youdidn't like the color . washes off too quickly. doesn't cover gray strands. and the company kept sending me color long after I canceled and kept charging me refusing to refund shipping charges. awful customer service. will never buy from them again. beware when signing up. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Gray Hair DillemaIt’s not covering my gray that well. The color washed out on the gray hairs after a couple of weeks. I had the same issue the last time. The actual color on my hair is perfect. Just please fix it so the color holds on to the gray hair. Thank you! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVivienne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Silverish BlackHi the product was a bit silverish black and way to dark for me. Its becoming noticeably darker on top when I cover the roots (from gray). I did not notice this the first time using it but now I can. I prefer a dark chocolate brown versus midnight black. I do not care for light brown shades but love dark dark brown. I did follow instructions to "blend" the color with the ends, but it is still really black on top. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Certified Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Wasted colorThe colorist matched my color exactly only problem was I wanted a completely new color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Certified Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Grey coverage not completeI purchased a light brown ash to redo my light brown natural roots and cover grey. It stripped my hair a little, revealing brassy undertones, which worked against the neutral to ash brown look I was trying to achieve. The colour also didn't completely cover my greys, especially the very fine greys at the front of the temple area. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Love it!This is the best hair dye I have ever used in or out of a salon. Beautiful color and shine and a fraction of the salon cost. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Easy and natural!I love this hair color. With easy steps to gorgeous hair. Thank you so much! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Will recommend to friendsVery satisfied.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |