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Color Set
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67 642 Avis clients vérifiés |
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RückmeldungSehr schöne Farbe und gut erklärte Gebrauchsanweisung. Vielen lieben Dank 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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It was okI’ve colored my hair in the past with store bought dyes and wanted to try something different. The process was basically the same as when I’ve colored my hair before and my hair is pretty soft and doesn’t feel damaged at all which is nice. However, the color itself is soooo wrong and odd that the top of my hair is lighter than my lengths even though the top of my head developed longer. I still saw some greys and I wanted a brown with ash tones, but it’s very red toned at my scalp and while less red as you go down my hair, however still has red tone throughout. I don’t want red tones at all which I thought the ash would help with. Not totally dissatisfied but not the results I was looking for either. I contacted them to fix the color so I’ll see what happens. If it doesn’t come out right next time I’m going back to store brand. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
RückmeldungHallo, von dem Farbergebnis bin ich Mega begeistert! Absolut super die Farbe!!! Die Qualität und das Handling perfekt! Ganz lieben Dank 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Wonderful Product!Thank You* for your expertise personal consistent professional care and service! You are top shelf & I do recommend Your services to others. Respectfully, Katthryn Golden 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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Hair colourI was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Bella! We are sorry to hear your color came darker than expected. Please check your emails, we got back to you to help you further. |
Not goodVery expensive for a color that looks like walmart cheap colors . Not worth it the money 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Glendy, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
No grey coverageI was very disappointed because my roots came out much lighter than the rest of my hair and it did not cover my greys well at all. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMandy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Deckt meine grauen Haare nicht abDie Haarfarbe ist wunderschön... Habe auch meine 2 Bestellung bekommen, aber leider deckt sie überhaupt nicht meine grauen Haare ab. Schade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelanie S. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Missing productI can not open the color for roots and ends refresh and the developer has been tampered with. The seal was not on the developer all the way and the bottle was leaking. I uploaded a picture on my profile. Opening the color did not work at all. After failing with grip strength I had tried pliers and a bottle opener and the lid of the color has not budged. I have decided to throw color and developer away to be safe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We’re truly sorry for your experience. We take our clients' feedback to heart and will be reaching out in an email to remedy this situation. |
Back to my natural colorSo I've changed tints three times haha. This time we nailed it!! Dark mahogany. It's such a beautiful Rich dark brown. I love love this color! 6 sur 8 personnes ont trouvé cet avis utile. Et vous ? |