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Color Set
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67 726 Avis clients vérifiés |
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Rainbow of colorsI'm so impressed with the personalization and quality of products. The gray coverage is the BEST! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorLooks like I want to a salon. Get lots of compliments. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not exactly the color I was hoping for.Love that it comes to you door but... I think I can pick my own color more accurately. Have a nice day. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
great colorI have never had comments about my color from strangers before using salon. Now several people have stopped me and made positive remarks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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HighlightsI sent an email to you guys months ago asking if y'all made anything like that At the time someone from your company told me no and I told them that it was a shame Then 4 or 5 months later could have been longer then way-lah there it was and since I am the one who planted the idea then I should be compensated for it I still have the email for proof so please pass this on to a supervisor and I will be waiting on your response Thank You 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Really nice colourSlightly lighter for the summer . Still find that the grey temple hair doesn't cover though which is disappointing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
I wanted to like it but I just wasn't impressed...I wanted to love the product but even with two bottles it wasn't enough for my hair... and I wouldn't say my hair is super long (maybe a few inches past my shoulders). It is thick but I mentioned that in the questionnaire, so if they had suggested a third bottle I would have done it. But let's face it, three bottles worth won't really save me much money (as opposed to going to my hair dresser). The color also didn't last more than a few washes (with color safe shampoo and conditioner). I'll be sticking with the professional. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The color is not special at allColor is a bit too blond. My hair has suffered a lot from your product. It is very dry and looks really unhealthy since the treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSabine- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Not enoughI have always received 2 bottles in the past (1 for roots and 1 for the rest). This time I got 1 bottle which was not enough for my whole head. The color is darker than I like and not red enough. I am planning to cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannon- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DisappointedI could not leave the product in my hair for the required time because it was burning so bad. Will never purchase again! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSuzanne- We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |