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Color Set
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67 709 Avis clients vérifiés |
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Trier selon : |
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Good But roots were lightI loved how rich the color looked- however, the root formula was too light, and too red- I corrected it and noted it to my stylist- hopefully next time will be perfect! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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GoodGood gray coverage. Like the color. but only lasts about 3 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great colorI love my color that the Salon mixed for me, and the absolutely amazing customer service. My only complaint is that it's hard for me to do the dye job, which is my fault, not theirs. Oh, and my hair grows fast, so I have to color it often. 😕 The color is exactly what I wanted, though! 🤗🤗🤗 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Does not workThe product did not cover the gray and did not have any blue in it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRos7 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way Darker than ExpectedI'm pretty bummed. I was excited to try this product and used it two nights ago. I asked for my hair to go to beige blonde - they sent me a dark blonde and now my hair is straight up brown. It is way darker and now I've gone backwards and it will be hard to get the lightness to my curls without bleaching my hair. I'm so bummed about this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenna - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Wrong ColorI've been an eSalon customer for over a year and a half. I've continued as a customer because I like how well it covers my gray, is easy to use and the color lasts. However, my most recent order was definitely wrong. The color is much much darker than the shade I usually get, At first I thought, well my pre-color hair is lighter right now because I've spent time in the sun. Waited a day to "get used" to the darker hair. Not liking it at all. I've gotten several comments - not compliments - from friends. This most definitely was a mistake made by my colorist. Very disappointed. I'm pretty sure I will need to have it professionally corrected and sadly this will probably end my relationship with eSalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathi - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
it was okI have been receiving this product for 6 mos. I love the ease of doing it at home. What I don't like is that about a week later my roots and my ends are two different colors. I have done the root color and the end color a few times and I am still not satisfied with the results. The grays around my hairline also pop up after a week or two even with concentration on my hairline with the color. I gave this product 6 mos. and now I'm headed back to the salon :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
I just love this product and will continue on using it. Best product ever!!!I just love this product and will continue on using it. It is very easy and the color comes out with a brilliant shine. It is so easy to use and the best part is that they give you the chemical that takes the color off your skin. Reasonable price, convenient and made exactly the color you want. THANK YOU eSalon, I will always order my dye for my hair from you. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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eSalon satisfied customerI love using eSalon - Not only are the products superb, but the customer service is unbelievably great! Quick responses and personal attention every time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great service and product!Love that they made a better choice for my hair color when they saw that the color I had chosen was going to be too dark. Turned out great!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |