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Color Set
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67 709 Avis clients vérifiés |
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Long time coming!I so apologize for not writing a review sooner! e-Salon truly saved my hair coloring dilemma! After losing my job during the great recession, I had to cut professional hair and nail care out of my budget. I was 58 yrs old at the time and decided to let my auburn hair grow out to what would be my now natural grey color. It grew out as a very washed out blonde color that took away all vibrancy to my face. I then started buying the commercial "color boxes" L'Oréal/Clairol/etc. My satisfaction level with these products was 0. I found e-Salon on Facebook, cut a small portion of my younger son's hair (he has my same hair color), and matched it to the color that I am using to this day. I just turned 65 and still have my beautiful shade of auburn. It's a very consistent product and costs a fraction of having it colored at a salon. I thank the professionals at e-Salon that mix my color and send it to me when I ask. Bravo! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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It was awesome!!My income has changed and can not afford to continue with ur services! If it changes in the future I will sure start up again!! Thank Lisa Commack 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful Color!!! Not lasting two full weeks...I absolutely love my color now that my colorist changed it by adding more intense red. The only problem is the color isn't lasting a full two weeks. By the end of the first week, blonde is starting to show and before the second week is over, 3/4 of my hair is back blonde. I'm only shampooing it once or twice a week, only washing when it's absolutely necessary. It hasn't made a difference though. I really love this color and getting it in the mail is so convenient so I don't want to stop using it. Are there any suggestions on correcting this problem? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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HIDEOUS!Not impressed. Asked for dark blonde. Got RED! Ugh. Originally light blonde but you turned me red. Also autoplan. Really? Don't remember seeing that when I ordered. If you want to mess your hair up go ahead and order. Better off shopping at grocery store. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsThank you for sharing your feedback. We are sorry you were unsatisfied with your hair color results. As you requested, we have gone ahead and cancelled your service. Again, we apologize that you were unsatisfied with your experience. |
Do not want auto ship. Turn offWas sent to my old address even though I changed to my new shipping and billing address! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaula- We’re sorry that your order was shipped to the wrong address. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the right colour and terrible texture problemsAfter using the eSalon hair dye, I found it had a terrible waxy surface to my hair, it was actually scary while I was in the shower. It took 6 washes with clarifying shampoo to remove the wax texture. In addition, the colour was much darker than I had asked for and looked dull and matte. Not good results! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWe're sorry to hear you had issues with your first color application. We see you've already spoken with one of our representatives who helped you get a refund for that order and figure out your application and account. We're glad we were able to help! |
Good coverageThis kit was nice because it covered greys fairly decently however, it really dries your hair and leaves it dull. Not sure if I'll repurchase, if I do I'll add a moisturizing treatment to the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRunning1 - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorI am very dissatisfied with the last two shipments the color made my hair very red and dark even when I mixed it it was dark in the bottle 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoanne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Didn't Work For MeMy hair is insanely dark and the hair dye didn't show up at all in my hair even after leaving it in for several hours. It left a huge mess but I could probably associate that with my lack of experience with dying my hair. The worst of it all is that my hair never dried after washing it. As I'm leaving this review I have damp weirdly textured hair and it's been over 12 hours since I took a shower after washing my hair. I would consider buying this again in another color and maybe leaving it in for longer but with the way my hair is feeling and smelling, I would not repurchase. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosalinda - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling damp. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SmellyThe color was not bad but the odor was awful! will NOT order coloring again! 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |