|
Color Set
|
67 766 Avis clients vérifiés |
|
Trier selon : |
|
Lovely colour but not long lastingThe colour was perfect but the grey coverage lasted no longer than shop bought hair colours 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
Nice colour but not quite what I wantedI asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsValeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee. Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible. |
I don't think a professional looked at my photoThe colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Jo, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HaarfarbeMeine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.und meine Haarfarbe war nach ein paar mal waschen total verblasst, für den Preis hätte ich was anderes erwartet 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
uneven and different shadeI did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsErika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Not goodI asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsEmma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right. |
Hot rootsWanted blue black and ended up with chocolate dark brown roots :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Clown redI requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJulia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not great - didn’t perform as well as box dyeGave me “hot roots” & didn’t cover my greys well despite following all instructions 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHello Natalie, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shipping damageYou recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped. You might be saving a few dollars but…. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsElizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |