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Color Set
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67 686 Avis clients vérifiés |
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Didn't like the colorI didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedUnfortunately the product did not cover the grey hairs, which was my main concern 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out! |
gray coverageIt did not cover gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
AppalledI am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out! |
Bottle was leakingHello E Salon I have been a customer for a while and have not had any issues with products until this shipment. The bottle of Developer has leaked in the box and I don’t think there would enough to use. Could you please advise. Thank You 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGlenda- Thank you for your feedback regarding your color shipment. We are so sorry to hear it arrived with the developer leaking. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their order! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad colouraVery brassy colour even got Ano colour set out and it was still orange 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsI'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are here to help. Please send us a quick email at [email protected] and we'll help you from there. |
No better then normal hair dyeI have used this twice now, and can say it is definitely not worth it. None of the times I managed to get an even colour on the length of my hair, despite following the instructions. The colour fades significantly after 5-6 washes, although chosen a permanent one. The only plus it has compared to the normal dye you would buy in a shop, is that when colour fades, it is a more natural look. I will definitely not try it a third time. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudia -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
No me gustó el color finalLas raíces quedaron perfectas pero las puntas quedaron cobre naranja. Se suponía que quedara todo castaño oscuro cobrizo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherin - Lamentamos mucho saber que los resultados de su aplicación de color no fueron de su agrado - que las puntas quedaron cobre naranja. Nuestra Garantía de Satisfacción con el Color de eSalon es un compromiso que siempre respaldamos, y trabajaremos con usted para ayudarle a lograr sus objetivos de coloración. ¡Por favor, esté atento a un correo electrónico nuestro con los siguientes pasos a seguir! Agradecemos sinceramente sus comentarios. |
No modificationsI asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSavannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover the grayIt’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee. Bottom line… do not purchase if you expect the product to cover your gray roots! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |