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Color Set
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67 686 Avis clients vérifiés |
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Didnt cover my graySorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results. Thank you, 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverage and colorDid not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPriyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DissapointedColor did not match at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair Color Well Matched but Product Didn't Cover Gray; Missing BrushFirst, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just awfulI was not satisfied with the product it turned my hair blue I will never use the product again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCrystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour does not match my brief. I asked for natural and my colour is fake copperI’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Now I have 2 toned hairNot only did it NOT cover the gray, but I didn't get enough hair color in my latest order, which was a lighter color. Now the top looks unnaturally light, and the ends are darker. I'm going to have to start wearing a hat! I feel like this was done to me personally. If not, maybe that color expert isn't such an expert! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover allThe color only work on some parts of the top of my head. The rest of my hair didn’t change color at all. I followed the directions buy it just didn’t work. Now I have 2 different colors on my head and I have to spend money on buying another hair color to cover my entire head! Very frustrating. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Cecilia, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No me gustoEl pelo le quedó de 2 colores 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariana - Lamentamos mucho que se haya sentido decepcionado con los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos y trabajaremos con usted para alcanzar sus objetivos de color de cabello. ¡Esté atento a nuestro correo electrónico para conocer sus próximos pasos! Realmente apreciamos sus comentarios. |
zu wenig FarbeDer Wunsch war eine Nuance heller als bisher - ich bekam jedoch nur eine kleine Menge für eine Ansatzfärbung. Der Support reagiert nicht auf die Nachfrage hierzu. Beim Versuch, damit doch meine gesamten Haare etwas heller zu färben ist ein fleckiges irgendetwas herausgekommen - war einfach zu wenig Farbe. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |