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Color Set
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67 695 Avis clients vérifiés |
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Wrong colorThis color that was changed came out too orange .. wasn't the deep auburn that I wanted. I ended up having to purchase a medium brown to redo my hair so that it wasn't as horrible as it was with the custom color that you sent. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaura - We’re sorry to hear that your hair color didn't turn out as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
it was ok at firstmy hair became damaged, i used your shampoo and canditioner and leave in conditioner right from the start, but my hair became brittle. the worst that happened is I went swimming in salt water one time color was 80% gone.. really not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
I USED 2B PECANActually, I cannot recall what I looked like before I turned gray all over. I found a Natural Instincts brand hair coloring box label though. I used to be a Pecan brunette. Kind of a dishwater blonde, but not exactly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoann- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still too darkI want a light brown to dark blond, somewhat caramel. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCindy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Horrible....After following the directions to the letter, I rinsed and rinsed and rinsed until the water was clear. ..or so I thought. Used the sad dollop of shampoo and conditioner as instructed and it was like the conditioner would not wash out. I had to wash my hair 4 more times with regular shampoo just to get the grossness out then just to see the color had faded my hair by then. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It didn't convince me !The first formula you made was ok the this last one I think that it didn't have any change . My hair got darker ! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLucelly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great colorGreat color and coverage. Takes care of the grays leaves only the color you personally selected. Coustomer service is excellent. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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great colour.this is a great colour which lasts and does not fade. best colour I have found, and I am an ex hairdresser. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I can do it, you can too!I absolutely Love my color from esalon. I was a hair coloring "virgin" and was very hesitant to try coloring at all, let alone do it myself! But esalon's detailed instructions made it easy and now I feel like a pro. I get compliments on my color all the time, even from professionals! I recommend esalon to anyone looking for quality color at an affordable price. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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AwesomeI love that it is made just for you and that it is really good on your hair. It does not leave you with that heavy super thick feeling on your hair. Your hair is really soft!! :-) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |