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Color Set
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67 758 Avis clients vérifiés |
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This dried out my hairNormally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further. |
Colour is greatThe colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not long lastingI was looking for coverage of my grey hair...grey was covered for about 5 days....very upset 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Does not lastAfter 2 washes the color is gone. Very disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Cristina! We are so sorry to hear that your color is gone after two washes. Please check your emails, we have got back to you to help you further. |
Color needs a tweakThe coverage was great, and the color lasted, but I would like a more golden color. Can we make it as yellow as possible next time? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite what I asked for.I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that! This time I'm not happy, once again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAbby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough Grey coverageNot enough color to cover my hair. Esp the Grey! Plus it's not as red as I like it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorPoor gray coverage, roots faded out to red, resulting in my having 3 colors of hair--gray roots after 2 weeks, then faded red, then brown. I have taken to wearing hats. I have sent pictures of my tri-color hair 3 times now, and still not getting the right color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not Good With Grey HairThis is the second time I've used esalon hair coloring. It absolutely does not cover my grey hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKay - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Horrible doesn’t even describe itI took the quiz and told the company I have blonde hair with some brassy pieces I wanted to LIGHTEN. I received dark brown hair color and have completely messed up my hair. I don’t understand how they could get it so wrong. I have a wedding out of town this weekend and have to leave tomorrow and I just can’t wait to take pictures!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |