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Color Set
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67 766 Avis clients vérifiés |
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No changesMy hair color is just the same after i apply and i dont want to put it back again coz it causes me dandruff after. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Leahnina! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Color lasted only 10 days!!I ordered black hair color. Thats what I got but after 10 days the color faded to medium/light golden brown. Not a happy camper!!! Will not use this product again!! 5/7/23 - Maggie, one of the colorists, emailed me last week. We discussed the quick fading, and she corrected the issue. So they are shipping another set of coloring. I will let you know if this works. Thank you Maggie! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Orange - my hair ended up orangeMy color was supposed to be a strawberry blonde. I've used other hair color which gave me that color. This just made my hair orange. As unnatural as can be. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsB.C. - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn’t cover gray enoughI wanted the color a slight lighter. Since I purchased the formula without ammonia it didn’t cover the gray as well. After a week the gray is showing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FarbeLeider hat die Farbe nicht so ausgesehen, wie sie beschrieben wurde. Darum werde ich wohl lieber weiterhin zum Friseur meines Vertrauens gehen. Das kostet zwar mehr, aber ich kann sofort reklamieren, wenns mal nicht gefällt und bekomme i. d. R. eine Gutschrift oder einen Schnitt gratis. Das Abo werde ich sicher nicht verlängern. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJohanna B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
No pinto mi cabelloLamentablemente no puedo dar una buena referencia porque no pinto del todo. Gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Catherine! Gracias por tus comentarios, si necesitas ayuda con algo, no dudes en escribirnos de nuevo. |
Not what I wantI want my gray covered better and my color lighter 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPaige - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Never received my orderI'm strongly thinking about canceling my account. I've tried to figure out how to reach the company to only get a message. I need this resolved ASAP or I shall cancel my account. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not very pleasedI finally tried my custom care color. I was not pleased. It was very messy to apply. Mixture was very thin and watery. When rinsing off the color it took forever for it to run clear The color was just ok. The hair is softer but it did not have a sheen I won't be ordering it again I also would have liked including a cap with the kit to use while waiting after application of color. FYI I did follow the directions. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposed to be med blondeIt’s too red Iam not happy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |