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Color Set
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67 669 Avis clients vérifiés |
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Not happyNot even close. I expected much lighter. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not happyFollowed instructions to a T, went darker and redder than my natural and no change at all with the dye. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bin mit Farbe nicht zufriedenMit dem Farbergebniss bin ich nicht zu finden es ist zu dunkel und meine Haare sind grau , ich müsste sie jetzt Blondieren was Haare sehr kaputt macht ….. und das hebt leider auch die gute Pflege die bei lag nicht auf ….. eine Wider gutmachen oder neue Möglichkeiten bot man mir auch nicht an …… es ist auch schwierig in Kontakt zutreten so kann ich es leider nicht weiter empfehlen , Nur Pflege und Zubehör kann ich weiter empfehlen das ist echt gut 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandy K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DisappointingFollowed the instructions and it still didn't cover my greys. I think I will go back to my shop bought dyes they do a better job 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Danielle! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't last a month.I dyed my hair less than a month ago and I already have to do my roots again. I will be canceling, I can get better dye at the grocery store that lasts a lot longer. Very disappointed. For the price of this stuff you would expect better quality. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grays were not covered around the face.Going back to professional. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGretchen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Unwanted orange toneI ordered light brown ash mix and it turned my roots orange. Was unfortunately too late to cancel the automatic subscription so now have hair colour worth nearly £30 that I won’t be using. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Anne! We are sorry to hear that your color didn't turn as you expected. Please check your emails, your colorist will contact you to help you further. |
no me cojio el color que yo queria y me quedo manchado nome gusto para nadano me qusto para nada no me cojio el color que yo queria y me salio manchado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Madeline: Sentimos que el color no haya resultado como esperabas. Por favor, revisa tus emails, te hemos escrito para ayudarte y brindarte una solución. |
No me gustoLe doy una estrella por qué no me gusto el color en realidad ese no fue color que yo pedí y por favor ya no me envíen más color si mi consentimiento 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Yudelka: Sentimos que no te haya gustado tu color. Por favor, revisa tus emails, te hemos escrito para ayudarte y brindarte una solución. |
Different colorHello, Indeed I mentioned my current colour is too yellow and I would like to add some Ash to cut the yellow, but the result of the hair paint was as in the picture uploaded. The roots yellow and the end gray! I want blonde Ash, not gray! Please help me with a solution 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Daniela! We'll be happy to review your color to provide a solution. Please check your emails, once of our colorist has contacted you. |