|
Color Set
|
67 776 Avis clients vérifiés |
|
Trier selon : |
|
Me deja feo el cabelloNo me gusta como me está dejando el cabello, solo la primera vez lo sentí lindo el cabello, el resto de las veces me lo deja áspero opaco sin brillo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHola, Jorgelina: Sentimos que el color no haya cumplido tus expectativas. Por favor revisa tus emails, te acabamos de escribir para seguir ayudándote. |
Qualität super, Farbe nichtDie Qualität der Haarfarbe ist super! Das Haar fühlt sich geschmeidig und gesund an. Allerdings stimmt das Farbergebnis überhaupt nicht. Es ist zwei Stufen dunkler geworden als gewünscht und ist anstelle eines kupferblonds eher mittelbraun geworden. Es sieht nicht schlecht aus, war aber nicht mein Wunsch. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsErika - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Not grey coveredAnd it’s not my color , well not the color I asked for 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMonica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still no gray coverageThis was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Keeps trying to charge meIt says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is ok! I guess I’m not explaining myself correctly!I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorWanted red hair. I just dyed my hair brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
This company used to be amazing, now has gone downhillI have asked for a light colour as my original colour is white. I kept getting a base of dark brown, whilst I was hoping to gradually go lighter and lighter. Phoned and talked to a colourist who promised to swap the base to a Light Brown and still got exactly the same colour that comes nearly black. I had to cancel my subscription. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Veronica! We are sorry to hear that your hair color is not what you have expected. Please check your email, we've contacted you to help you further. |
Nicht zufriedenGut fand ich, dass der Kundenservice schnell reagiert hat und die Farbe angepasst wurde. Die Farbe ist jedoch nichts für meine Haare. Schon beim ersten Mal waren meine Haare danach trockener und irgendwie gummiartig. Das Ganze verschlimmerte sich dann beim zweiten Versuch. Ich musste mir fast 10 cm abschneiden lassen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDina - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir möchten zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colour from what I asked forI asked for a specific hair colour (9.0 Light Blonde) but was given a hair colour that was much, much darker, and not at all what I had asked for. I wish there was an option to skip the human colour adjuster element and just order a colour without someone meddling with it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Sarah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your personal colorist has just contacted you to help you further. |