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Color Set
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67 669 Avis clients vérifiés |
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Trier selon : |
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Didn’t cover my graysI was disappointed when I colored my hair and still have gray hair right on my hair line which I saturated in color. I have black hair so it really shows and looks terrible. I am really disappointed, going to start my new job with gray hair popping out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Zu viel ViolettIch wollte Kupfer-Gold und habe etwas zwischen Violett und dunkel Burgund Rot bekommen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnastasiya G.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
like the color However I would like it to be a little more golden and a touchI do like the color. However, after I shampoo twice most of the color is gone. Could the color have a touch of gold and brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Shame formula has changedVery disappointed, after using this products.for a couple of years now, i have had 3 subsequent disasters. Contacting the team is terrible and team member very unhelpful and to make matters worse over charged me by £45 and insisted I required to send the my bank statements to prove the money had been taken and not returned .... money back guarantee.... total sham.... be careful folks 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Susan! We are sorry to hear about your personal experience, we'll carefully review your case, and we will contact you to provide a solution and to help you further. |
OrangeLeider hab ich orangene Haare am Ansatz der Rest blieb dunkel 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCorinna K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour is nothing like originally plannedThe roots colour has given me a band of light colour which is clearly visible along my parting, then ends colour isn’t copper like at all, it’s red/brown which has actually turned my lighter hair sections a Tully pinkish colour. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sienna! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
Hair turned pinkish at the rootsMy hair at the roots actually turned a dark pink/mauve. Is there another recommendation for a custom color. I was a natural red head growing up, now turning white and can't find the right color in a box to get back to red so was going for a strawberry blonde but if that turns my hair pink, looking for another recommendation. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorStylist has not adjusted color per request for two orders. 20% red DOES NOT mean 1/20th red by volume. 5% red is not right. I want a change from blond copper to bright red, and the colorist is ignoring me. Bad customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarguerite - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not badThe Colour started out strong but in 2 weeks its faded quite drastically and my hair is very dry. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Jen! Thank you for sharing your feedback with us. One of our colorist has reviewed your comments to help you further. Please check your emails, we've just contacted you. Let us know if you need anything else. |
Not the colour in mindI was very excited to try esalon’s custom colour however it just didn’t deliver what it promised. Asked for a dark copper colour and have been given a flat, dull and dry maroon red colour. The process has left my hair in a state to which I’m not sure what to do with it. It’s just broken and dry and not the colour I asked for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Eve! Thanks for sharing your feedback. We are truly sorry to hear that the hair color didn't meet your expectations. We've just emailed you to help you further, please check your inbox, and let us know if you need anything else. |