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Color Set
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67 658 Avis clients vérifiés |
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Trier selon : |
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El color que pedí no resultó lo que yo esperabaNo me gustó el resultado después de haberme puesto el tinte y es porque no me quedo el color que yo pedí y las canas no las cubrió totalmente estoy muy desepsionada del producto. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. ¡Esté atento a un correo electrónico nuestro para sus próximos pasos! Realmente apreciamos sus comentarios. |
Didn’t cover my grays! :(I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The darker colorIt didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTeresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color okDidn’t cover the gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedI loved the color, and the service but the grey coverage was super disappointing. Even with a stronger formula and longer process time my roots were visibly lighter in sunlight and grey was showing after 2 shampoos. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshlei - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color ReviewThe color was a bit more copper than I would have liked. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlaina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I wanted to match my rootsI joined Esalon to get a professional opinion on matching my roots. I wanted to cover up the orange red blonde balayage that I previously had. I sent in pictures and the beautician messaged me what I would be receiving only! She didn't ask me more about what color I wanted, didn't send me pictures of the color I would be receiving. When I got the box I opened it and it was very nicely packaged so I went ahead and used the color. To my horror the dark brown made my hair black it did not match my roots and I did not color my roots because I wanted to see how big of a difference the color was. The color had to be three shades darker than my original hair color. There is no way I can bleach my hair to remove the hideous color, it'll be over processed and fall out. I have to live with this horrible color until it fades. I messaged the e salon team and told them what happened and I sent in pictures and the only thing they could say was We will credit your account. Do they honestly think I will use them ever again! I have more luck going to Sally's beauty supply store picking up my own color and doing my hair that way. Save your money and do it yourself at Sally's. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my hair BLACKNot happy as my hair turned black 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Bad color?My hair literally looks green, it's not blonde at all, more like a light ash green/brown and ZERO Grey coverage. My grey looks worse now that I colored. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product was very drying on my hair.Not exactly what I was expecting. I followed the directions to the "t". First of all the color did not cover my grey hair. I am only showing grey around the hairline, but it did not cover the grey. Second of all, my hair ended up Very dry and it broke. I was going to use the high light package that I purchased, but decided not to as my hair was breaking and very dry. Then I received notice that my next shipment was "on its way". I rec'd the message on a Saturday. I called immediately on Monday AM to cancel and was told my shipment was already on the way. I did not have sufficient time to cancel this shipment. Now I will have to return product and STILL PAY FOR SHIPPING. I'm not a happy camper!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |