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Color Set
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67 740 Avis clients vérifiés |
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This doesn't do what it saysI have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No me gusta porq se me hace rojizo ya para la3 semanaQuiero Canselar la cuenta por favor 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen- Gracias por tus comentarios. La ventaja de nuestro Plan de Color es que recibes un 20% de descuento en cada pedido. Te hemos enviado un correo electrónico para hablar sobre tu opciones y tu cuenta con nosotros. |
Not worth itCosts 3 times what Sally's charges and didn't match at all... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is good.The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stop sending boxesI tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First timer - didn't do a good job on coloring my Grey'sDidn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair. I'm hoping these 2 issues can be fixed with my next coloring. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color muy oscuroHola , cómo escribí en otro comentario mi experiencia fue mala.. mi cabello quedó demasiado seco y comenzó a caerse..☹️.. muy mal resultado .. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKarina- Lamentamos mucho saber que ha tenido pérdida de cabello desde que usó nuestro color de cabello. En general, una persona suele perder hasta 200 cabellos al día. Si siente que ha perdido mucho más que esto, es posible que haya tenido una reacción alérgica. He enviado un correo electrónico para brindarle más detalles sobre los próximos pasos y cómo podemos ayudarlo a resolver este problema. En el futuro, recomendamos realizar una prueba de alergia cutánea 48 horas antes de cada aplicación de color. Las instrucciones para la prueba de alergia cutánea se incluyen en nuestra guía de uso y seguridad del producto con cada pedido de color de cabello. En nombre de la familia eSalon, le deseamos una rápida recuperación. |
Medium to light brownI ordered medium to light brown the hair color I received was black had to go to a professional to fix. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still no natural red color. It is either too brassy or none at all.I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
El color no me quedoEl color que pedí no me quedo bien y no me quedo del mismo color en todo el pelo. Seguí todas las instrucciones del papel y el tiempo indicado, y el pelo no me quedo del color que pedí y en partes del cabello me quedo rubio como lo tenía antes. Ahora tengo dos colores en el pelo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBelkis - Lamentamos mucho que se sintiera decepcionado por los resultados de su aplicación de color. Nuestra Garantía eSalon Color Happiness es algo que siempre respaldamos, y trabajaremos contigo para alcanzar tus objetivos de color de cabello. Nuestros expertos en color se han puesto en contacto con usted por correo electrónico y estarán encantados de ayudarle en este proceso. |