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Color Set
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67 658 Avis clients vérifiés |
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I really wanted to love it!I loved the process, packaging, instructions, ease of use….ALL of it… BUT, the entire purpose was to cover my gray hair. It didn’t cover them, at all. I wish it had worked! I would have been a life long customer based on everything else! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey hairThe first time I used this product my hair came out great. Nice color and covered up the grey roots.The second time, 8 weeks later it did not cover the grey. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedI used the separate roots and ends colours as instructed and now my roots and ends are different colours. Roots are really purply red and I was aiming for auburn. The ends aren't really the colour I was hoping for either. My hair is dark so I'm not expecting a drastic change but it's just got a vague coppery tint which I don't really like. Having the two different colour bottles made it a total faff in my opinion - I'm used to normal, single bottle at home hair dye which I find far easier to apply - and I won't be purchasing again. Made my hair a little bit softer which is the only positive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Could be betterI specifically asked not to have red. The brown that I pick highlighted all my hair RED not gold or brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for me!This colour system just did not suit my hair. My hair is straight and silky. While I was putting this colour on, I could feel it drying my hair out, it felt like straw. I thought it would get better when I washed it out and conditioned it but it didn’t. My shine was gone, my hair was dull and flat. It took a month of washing my hair every day to get my shine back. Won’t be buying again! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
PlanI’ve asked twice to be taken off of this plan and they still haven’t done it. I’ve emailed and called and they said they would do it but they haven’t and they are still taking money out of my account! They also don’t pay me back for my shipping which is £5 each time so all together i’ve lost £10 on shipping and another £20 on this stupid hair dye! Sort it out and give me back my money! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer L. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. We're truly sorry for any confusion caused by our promotional emails. Please let us know if there is anything else we can do to help! |
Great colour serviceUnfortunately I only gave my colour three stars as I think I waited to long to decide to colour my hair and the colour did not take well at all on my roots. The product is easy to use, packaged beautifully but just did not work on my way too long over due colour, still would recommend it but I will wait until COVID allows my hairdresser to reopen to redo my colour, just don’t want to go to the expense for something that won’t work at this stage on my hair nor risk further damage with another colouring session at home. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsManuela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey and lightI just think it needs a little more depth in it to cover the grey as the grey goes very light 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaya R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color did not matchColor was not as expected, over-priced and you get pushed into a subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBarbara M. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No color but gray is goneGuess my hair is just too dark (what's not gray that is) for this product to come through. Also, way too much color was sent. Had to dump about half. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |