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Hair colorThis hair color was too brown and under a month, it faded out and I'm back to my original hair color before I dyed it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
too redStill to red, not happy with the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We apologize that you're seeing your results as too warm. We see that a representative has reached out to you and issued a refund, per our Satisfaction Guarantee. Again, we apologize you were unhappy. |
not pleasedi am not pleased at all with this product. my hair is much softer and glossier with my cheaper over the counter drug store brand. the color was the exact same which is good but the other is not anything different like the photos show in advertisement. i would say it was worth the ten dollar amount for a first delivery and try but not worth the higher price at all . i prefer to stay using the one that leaves my hair soft not a stringy feeling. very dissapointed in what i thought would be a wonderful product.. no thank you on further purchases 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaurie - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Love itI love the color and happy with the gray coverage 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Loved itWas so simple to mix up and color was perfect. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Long Lasting true color!This product is truly fabulous! I have tried various home products, even professional products at home, and none even come close to this. The others have faded or changed color and left my hair really frizzy. Esalon's color doesn't do that - it started out the right color and stayed that way, and didn't fry my hair! It works like a good quality in salon color for a fraction of the price! I am sold! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Do it yourself hair colorI'm on my third use of eSalon and I am super happy with the product. I get notice before they mix it, so I can make adjustments before, if I want to change my color - go darker or change the shade to suit the season. I can track the shipping and it arrives quickly, at a reasonable price. The instructions are simple, easy to follow. In 45 minutes to an hour, I have a great result. It doesn't damage my hair like typical box color, my hair is healthy and beautiful. Plus, the gray coverage is phenomenal. I highly recommend using. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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The darker was betterThis color is much closer to my natural color and I liked it much better. Thank you so much for changing it to the darker color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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We're getting closer........ to my perfect light auburn shade. I so appreciate the colorists working so carefully with me to make this work. I've been cautious to not get too drastic a change. I'm confident the next order will be "it." Also, love the coverage and quality and how my hair feels. With my OTC color that I've used for many years, I could barely squeak to six weeks. With eSalon, nine weeks snuck up on me and the color was still good (even on my temples). 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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a really quality producthaving used nice and easy for many many years. I have found that I needed to dye every 5 weeks. So I had a go at esalon, and was initially surprised by its consistency, as it is quite heavy on hair, but I think this is because it deep conditions it. In fact I have only just dyed it again this evening, as the colour lasted so long, I think its about 7 weeks since the last one. so although more expensive than nice and easy, it is definitely more of a professional finish, and the colour is beautiful. thanks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |