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Color Set
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67 669 Avis clients vérifiés |
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perfectI am very pleased with my hair color. I will be in contact when I am ready for a touch up.Thank You,Rickie 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Great productLong lasting, and doesn't fry your hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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long-lastingNice color, didn't fade quickly. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love love my colorIt took a few changes and tweeks, but FINALLY the perfect match. I love this stuff. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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TerribleMy hair started falling out after 2 applications! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMartina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Too ashyThe product made my hair shiny, but the color was very ashy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Burgundy HairIt didnt really have the purple I was looking for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCharla - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Hair looks the sameAlthough I do like how the dye made my hair feel, the color is not what I expected. It looks almost just like it did before. Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. We look forward to crafting your reformulation. |
ESalon ColorThe color was OK. I think had I set my natural color at Dark Blonde the results would have been better. There was not enough of the solution to cover all of my hair. My hair is very thick. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Fabulous NOT PhonyMy custom hair colour is simple to apply and is always flattering. Even as my hair is becoming more grey the colour covers well and gives me more hi-lights. It also leaves my hair soft and manageable. Thanks for a great product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |