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Color Set
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67 649 Avis clients vérifiés |
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CoverageIt didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No color changeUnfortunately, my initial coloring left my hair the exact same color it already was, even with sending a picture of my current hair color with my order placement. Hoping for better results with my next shipment! :) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Waste of time &moneyI've been coloring my hair for 20+ years. I've used boxed color, Sally's, & had it professionally done so I consider myself somewhat knowledgeable. Since we've all been on lockdown I took a chance on something new to me & it was the WORST color result I have ever had! I knew going in what color can & can't do. My first clue to what was to come should have been the 15 volume developer they included. Not even my current hairstylist uses that when I go darker. Color was supposed to end up an "ash" blonde. I was hoping to knock out this brassiness. My hair ended up redder than I started! I need a refund so I can get this professionally fixed. Buyer beware!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color TintI wasn’t to impressed with the dye. My hair has been so dry after using the color tint. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEsther- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The product is not for meToo many steps, I tend to want in and rinse, and a little strong for my hair. However, the presentation was great, as well as the shampoo, leave in conditioner. and dry shampoo. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDarlene- We’re so sorry to hear that you were disappointed by the coloring process, but we are so happy to see you were happy with our products! We value every client, and look forward to providing you with a product that will better suit your needs. |
No e recibido mi pqtPor favor no e recibido mi pedido todavía estoy rastreando el pqt y todavía no recibo nada me puedes dar más información de lo que está pasando 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariela- ¡Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. Háganos saber si hay algo más que podamos hacer para ayudar. |
NEVER AGAIN!Even though I submitted a photo & got a consultation AND was very clear about not wanting darker hair that's what I got!! I was miserable because it took FOREVER for it to fade!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPauline- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Help:Hello, I still need more grey coverage, and I still have red tones coming through after a few washes. Can anything be done??? Thank you, Liz 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLiz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
NO HE RECIBIDO PEDIDOEl pedido del 19 de mayo que decis que está enviado NUNCA LO RECIBI, sois demasiado informales, el primero tardó una eternidad y el segundo ni llego, me lo cargasteis a la tarjeta pero JAMÁS llego ...donde se reclama esto ? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Ana: Gracias por escribirnos. Sentimos mucho que no hayas recibido tu pedido. Revisaremos lo ocurrido y te daremos una solución. Por favor, revisa tus emails para que podamos seguir ayudándote. |
Zero stars if I couldThe worst color I have ever experienced. I ended up being charged $400 for color correction and they were still unable to get it completely back to normal due to the orange and green this color put in my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWhitley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |