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Color Set
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67 669 Avis clients vérifiés |
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Color did not lastThe color was easy to use and the process simple. However, the color did not last and my gray started to come through in only 2 weeks. This color is obviously not going to work on my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLoreen - We’re sorry that your hair color did not offer the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage and longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Something has changedI have been very pleased with the color of my custom hair color for over a year. However, the last 3 times that I have colored my hair, it feels awful when I'm washing it out. It feels like wax was dumped on my head and it won't rinse out. My hair feels like rubber. I have to shampoo it twice to soften it. It was perfect. I'm not sure why this is happening. The color is still turning out exactly how I want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
dont like how look my hairI need to buy other tint to fix the problem with this product is terrible 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not happyThe dye did not suit my hair and 2 weeks ago I asked you to cancel any further orders, If any arrive I will not pay, sorry, yet again you are sending out to me another dye, I asked you to cancel it last month but you still sent it, I used it and once again the product did not suit my hair it made my hair feel like it was covered in lard and I rinsed it thoroughly and shampood and conditioned it as well, it felt so awful I had to shampoo it again twice to get rid ofvthe lardy effect on ex I receive it I will send it straight back to you Linda sutton 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We’re sorry that you were unsatisfied with the eSalon experience and that your color made your hair feel like lard. Since you were unhappy with your results, we have reached out to you and refunded your unwanted orders per our Satisfaction Guarantee. We apologize for any inconvenience. |
Nice redIt started out a little later than I liked right after the application( more on the light side of Auburn) and turned into a really nice coppery color with a little bit of goldthe next day. Good job. The color also seems to last nicely and you were very responsive to my previous comments to change my color. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Hair colorI really love this product! The color is beautiful and I really like that my hair didn't feel like straw after using it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Loved it!I love the color, and how soft and shiny my hair turned out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Perfect!I had quite a bit of grey that had grown out and this worked great!! I had never colored my own hair prior to this. This was simple and the instructions were clear. Will definitely do again!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I like the way I lookMy color was spot on; exactly what I wanted. Kudos to my colorist! Application was easy. I appreciated the tools that came with my original order. The clips, brush, and bowl really were quite helpful for my sister who applied the product to my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Beautiful colorRich color. Hair feels wonderful. Full of shine and feels healthy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |