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Color Set
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67 649 Avis clients vérifiés |
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Trier selon : |
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Estoy insatisfechaEstoy insatisfecha ya que me he hecho cliente vuestra y ahora me cobráis 20€ Por el tinte más 5,95€ de envío . La primera vez que compre me costaba el tinte 16€ y ahora que me he hecho cliente me habéis subido el precio. El color me gustó mucho la verdad, pero con esta subida de precio estoy planteando me dejar de ser cliente de esalon . Atentamente . Luz Adriana 🌌 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLuz - Realmente apreciamos sus comentarios! Al revisar su perfil, vemos que ya ha trabajado con uno de nuestros expertos en color para resolver su inquietud. ¡Háganos saber si hay algo más que podamos hacer para ayudar! |
Fades quicklyI could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAudrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color was a disasterThe color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover graysThe color did not cover my grays and faded quickly so I canceled my shipments. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
RootsWhen using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots and endsDisappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Could covers grey s betterused as per directions, however this time I did not get the coverage on my grey hairs as much as i would like. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color much darker than expected. Light brown turned out dark brown.The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super frustrated!My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor gray coverageI had gray showing after only a week. I have followed the directions to a T. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |