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Color Set
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67 726 Avis clients vérifiés |
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No 2nd pair of glovesIn my last order there was only one set of gloves. How in the world would you think one pair of gloves is sufficient? After they are covered in dye then I have to carefully try and remove them so I can put on the same dye covered pair for the shower. Now they are covered in dye and my shower curtain and everything I touch getting into the shower is also covered in dye. For the price, why cheap out on the second pair of gloves?? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChrisanne - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Love colorI did love the color but within two days my roots were completely cleared of any color at all at least a good half an inch 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChariss - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Change colorIt’s a little to brown would like a little mor copper 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsColleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UndecidedI like the color... but it leaves my hair very dry & damaged looking! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color ratingColor doesn't stay in. Washed out as if I never had it done. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelli - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is not what I ordered.Very DISAPPOINTED in how my hair turned out, NOTHING like the ordered color at all, my hair is now twice as dark as it was before. As a first time customer I trusted your company even posting my before and after pictures which I can tell that your stylist didn’t understand my hair at all and now I’m stuck with this very dark color which is very very Disappointing! I will not be a future customer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI really wanted to love your product, but my first order made my hair to dark and brassy instead of getting the brown ash tones so I adjusted my color, going with the colorists recommendation and now my hair is even darker and such strong reds and brassiness that I just want to cry! It's going to take a whole lot of fixing to try and tone this huge mistake down! Again, I wish I could have loved your product and become a regular customer! Sadly, I don't recommend brown shades and maybe it's just me, but I'm completely disappointed!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair turned orange!The colour was supposed to come out a dark blonde. I had included several images of my own hair In the selection process and so I can’t see how this is really mixed by a professional or even an individual? The colour was really no better than if I had purchased hair dye from boots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color didn’t really takeI was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible customer serviceCustomer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsR. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |